Teamgo Subprocessors
Terms & Policies
What is a Subprocessor for Teamgo?
The typical chain is:
- Teamgo customer → Data Controller
- Teamgo → Data Processor
- AWS / SendGrid etc. → Teamgo’s Subprocessors
A subprocessor is a third-party service provider engaged by Teamgo Pty Ltd to process Personal Data on behalf of Teamgo in connection with providing the Teamgo services to customers. Teamgo assesses subprocessors before engagement and requires appropriate privacy, security and confidentiality safeguards for the Personal Data they process.
Core Subprocessors
The following subprocessors are used by Teamgo to provide, operate, secure and support the Teamgo platform. The exact processing location may vary depending on the hosting region selected by the customer and the services being used.
| Subprocessors | Service | Purpose | Processing Location |
|---|---|---|---|
|
Amazon Web Services |
AWS |
Cloud hosting, databases and storage |
Australia / selected hosting region |
|
Twilio SendGrid |
SendGrid |
Transactional email delivery |
United States / applicable service regions |
Optional Services and Customer-Authorised Third-Party Integrations
The following providers may process Personal Data only when a customer enables, subscribes to or configures the relevant Teamgo feature or integration. Availability may depend on the customer’s subscription plan and configuration. Some integrations connect Teamgo directly to services controlled by the customer and may therefore operate under the customer’s own agreement with that third-party provider.
| Third-Party Provider | Service | Processing Location | Applies To |
|---|---|---|---|
|
Twilio |
SMS and mobile messaging delivery |
Global, including United States and regional telecommunications infrastructure |
Broadcast Messaging / SMS features |
|
Microsoft |
Microsoft Entra ID identity management, SSO, directory synchronisation and Microsoft Teams notifications/integrations |
Customer-configured Microsoft region |
Optional Microsoft integrations, SSO and identity services |
|
Okta |
Single sign-on, authentication and identity management |
Customer-configured Okta region |
Optional SSO / identity integration |
|
Salesforce |
Customer-configured CRM and data integration |
Customer’s Salesforce service region / applicable Salesforce infrastructure |
Optional Salesforce integration |
|
HPE Aruba Networking |
Wi-Fi provisioning and network-based integration services |
Customer-configured / applicable service regions |
Optional Wi-Fi integration |
|
Kairos |
Face recognition and biometric enrolment services |
Applicable Kairos service region |
Optional Face Recognition; individual user enrolment required |
|
Google |
Google identity, directory and related integration services |
Customer-configured / applicable Google service regions |
Optional Google identity / directory integration |
|
OneLogin |
Single sign-on, authentication and identity management |
Applicable service regions |
Optional SSO / identity integration |
|
Slack |
Host, visitor and system notifications |
Global / applicable Slack infrastructure |
Optional Slack integration |
|
Zapier |
Customer-configured workflow automation and data integrations |
Global / applicable Zapier infrastructure |
Optional Zapier integration |
Face Recognition: Teamgo’s Face Recognition feature is optional and must be enabled for the customer’s account. Individual users must also be specifically enrolled before the feature can be used. Enrolment requires user confirmation and a user profile photograph, which is used to enrol the user’s facial image with Teamgo’s third-party face recognition service provider, Kairos.
Contact Information
For questions and comments you can get in touch with us at [email protected]
Teamgo Pty Ltd
Privacy & Data Officer
PO BOX 3588
Rundle Mall, 5000
South Australia