Security & privacy
Protecting your people.
And their information.
Visitor management involves personal information. Our approach brings together permission-based access, encrypted data and secure cloud infrastructure.
System architecture
Connected services. Protected information.
The Teamgo dashboard, kiosk and mobile apps connect to our cloud services using HTTPS.
Security, privacy & operations
A closer look at our controls.
Explore how we manage access, protect information and support the reliability of our platform.
On this page
Product & operations
- Why visitor data security matters
- Our approach to privacy
- Employee training
- Account & administrative authentication
- Administrative operations
- Monitoring & operational alerts
Infrastructure & protection
Product & operations
Why visitor data security matters
Teamgo handles workplace, visitor and employee information, along with subscription and billing settings. Protecting this information is central to the way we deliver our service.
Our approach to privacy
We treat personal information with care and aim to give customers tools to manage it responsibly. Read our Privacy Policy, European and UK Privacy Notice and Data Processing Agreement for more information.
Employee training
Our employees receive training in the Teamgo platform, data security and handling sensitive customer information. Security responsibilities apply at both system and workplace levels.
Account & administrative authentication
Two-factor authentication is used for administrative operations across infrastructure and Teamgo services. Administrative privileges are restricted to authorised employees.
Administrative operations
Administrative permissions are assigned according to roles and responsibilities. Access and critical operations are logged, and production changes are documented for the security team.
Monitoring & operational alerts
Internal and external monitoring services alert our operations and security team to errors or unusual request patterns by email and phone.
Infrastructure & protection
Data hosting
Teamgo uses Amazon Web Services for cloud infrastructure. AWS operates the underlying data centres; Teamgo manages its application and configuration responsibilities. Learn about AWS security and the shared responsibility model.
Physical security
Teamgo employees do not have physical access to the production environment. Physical data-centre security is managed by AWS.
Network security
Cloudflare provides DDoS protection. Server access is restricted to secure IPs, with SSH keys identifying individual users and critical operations sent to a central log server.
Network segmentation
Hosts and access are segmented by function. Application requests pass through the AWS load balancer, and database access is restricted to application servers.
Backups & availability
Amazon RDS automated backups support recovery. Multi-AZ database deployment uses physically distinct infrastructure to support availability and durability. Learn about Amazon RDS.
Data encryption
Customer data is transferred using HTTPS across the kiosk app, mobile app, dashboard and cloud services. At rest, data is encrypted using AWS encrypted databases and S3 server-side encryption.
Application access & protection
Application servers use HTTPS. Application protections include encoded output to mitigate cross-site scripting, CSRF checks and prepared database statements. Sensitive payment-card details are not stored on the Teamgo network, and third-party service keys are encrypted in the database.
Vulnerability testing & patching
Teamgo periodically scans for vulnerabilities, assesses application security and applies patches to third-party software and services as fixes become available.
Security issue reporting
If you discover a security issue, email [email protected] so our team can investigate and address it.
Processes & policies
Security is part of our product, operational processes and team responsibilities. We review controls and look for opportunities to improve how customer information is protected.
Privacy & compliance requirements
We recognise our responsibilities when storing and processing personal information. Customers can discuss their security, privacy and procurement requirements with our team and request relevant documentation. AWS certifications relate to AWS services; they do not automatically certify Teamgo or a customer’s deployment.
Responsible disclosure
Found a security issue?
Please report it to our security team so we can investigate.
Questions about security?
Let’s talk through your requirements.
Our team can help with security questions, privacy documentation and workplace requirements.