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Frequently Asked Questions
Teamgo is cloud based software, you don’t need to install anything as you can access the Teamgo dashboard in a web browser and use the Teamgo iPad app as your sign in terminal. We also recommend a tablet enclosure and label printer for the full Teamgo experience. Visit our online store.
A location is a fixed address where you will setup your terminals. A single location can have one or many terminals, if you are a large organisation with multiple distributed offices, you will pay a license fee (monthly or annually) for each location.
Users are people in your ogranisation, typically employees who need access to the Teamgo dasboard and mobile apps. A user who is added to a terminal for visitors to see is called a Host. Other types of users could be contractors or third parties you add with some permissions to use your Teamgo account features, all with permission based roles.
Your Teamgo dashboard will show you the current usage level. If you go over your plan we will send you an email to see if we can upgrade or customise a solution for you. There are no automatic charges to your account so you have some time to see if you need to increase your plan to a custom subscription.
Visitors are people who arrive at your organisation as guests for meetings with Users/Host or events (event attendee) etc. Simply put, a visitor is someone who is not part of your organisation who needs to register their arrival.
Your Teamgo account has a fixed monthly fee plus costs associated with your usage. There are no additional fees. Annual subscriptions are an agreement between you and Teamgo, you will not be charged any additional fees based on your negotiated usage, we account for this when customising your plan. Only when you add a new location or upgrade your plan/downgrade will additional charges be applicable.
A kiosk is a tablet device connected to your Teamgo account. This would be an iPad or Android tablet used as a sign-in point or customised for another functional purpose such as staff or courier sign-in/sign-out.
We do not have contracts for any of our subscriptions. You can cancel any time during a billing period. Annual customers who cancel their account will forfeit any payment made for that subscription period. When you sign up you agree to our Terms of Service but there is no official contract to use Teamgo.
Your Teamgo subscription gives you access to all the features of Teamgo. From our Business plan to Enterprise options, you get the same access to the benefits Teamgo’s system has to offer to help make your workplace more intelligent.
Visitor badges/passes can be printed to a connected network printer. We support the Brother manufactured printers for visitor and badges and most other manufacturer printers for user badges (staff passess, contractor passes etc).
Australian customer payments include Goods and Services Taxes (GST). International customers outside of Australia are exempt from these additional fees but are liable for any local taxes for delivery of digial servies.
Teamgo takes security very seriously. All communications are encrypted between your terminals and the web servers. We use a proven, secure cloud hosting platform. We also adopt strict policies regarding payment card tokens, limiting password attempts, review code for exploits and our development and support team have Police clearence certification checks prior to employment. Learn more about security features.