Banner - Teamgo's Brand New Dashboard 2

Teamgo’s Brand New Dashboard

Yes, you heard it right. Teamgo’s dashboard has just had a makeover and it looks better than ever! 

Just like any good home, apps also need refurbishing sometimes… 

Our development has been hard at work and after months in the making, we’re finally ready to release the new dashboard. 

Teamgo’s new dashboard was designed with a single purpose: to make your life easier. 

We’ve been listening to your feedback very attentive and here’s what you can expect: 

  • Improved user experience 
  • Intuitive, clutter-free and user-friendly design
  • Easy navigation

While all of the Teamgo features you know are still there, you might need a little help to find them at first. So without further ado, here’s what’s changed:

 

1. The home screen of your dashboard now shows your locations and kiosks

 

Your old home page showed your visitors and sign-in activity.

After long observation, we realised that one of your most-used features was the Kiosk Designer, which was hidden away. 

To make things easier for you, we’ve put you locations and Kiosks right on the home page, so you can customise away without anything getting in your way.

You also have a quick tab menu next to each location’s name where you can navigate location-specific functions such as Manage Visitors, Hosts, Kiosks, Reports and Settings.
 

2. We’ve merged your Contacts (now called Visitors) and Teams into the USERS tab

 

Before, you had separate tabs for your visitors and your employees. 

We’ve decided to merge them into one tab – USERS – so you can manage all your people in a single place. 

You can still visualise them separately by clicking the sub-sections Visitors and Teams

In Visitors, you can see the visitor and sign-in activity.

In Teams, you can add and manage staff members. 

 

3. Now you have a separate tab for LOCATIONS 

 

Before, you had to go Settings to get to your Locations. Now you can see a directory of all your locations in your LOCATIONS tab and access a quick edit menu that includes Manage Visitors, Hosts, Kiosks, Reports and Settings

 

4. Cleaner SETTINGS tab 

 

You will notice that your SETTINGS tab is now much cleaner and easy to navigate. 

Once you click SETTINGS you will see the options Languages, Pre-registration, Notifications, ID Card Template, Badge Template, Groups, Account Details, Data & Privacy and Integrations.
 

5. A new way to add visitors

 

Adding and inviting visitors became much easier. All you have to do is go to 

  • LOCATIONS
  • Find the locations you’d like to add your visitor to 
  • Click Manage Visitors under that location 
  • Click + New Visitor

 

We’ve also updated our help articles, so if want any more details, click here

We are so looking forward to receiving your feedback on the new changes, so don’t forget to get in touch with us by email at support@teamgo.co and tell us what you think!

Thank you for your support and your business!

Banner - What's new_ A message from our CEO 2

What’s new? Improved Terminal Designer, Group Sign-ins, Teamgo FaceID and Offline Sign-in

If you are a current Teamgo customer you might have gotten an email a few days ago, announcing our new set of features and improvements. These features and improvements were built based on feedback and requests from you, our customers.

So, first of all, I would like to thank you for your support and contribution!

I want to deep dive on some of these new features and explain the decisions behind each one.

Improvement to Terminal Designer

The feature

The core design thinking of Teamgo is customizability. We understand each of your visitor flows and registration processes are different. Therefore, a huge investment was put on the Terminal Designer to give you the full set of tools to customise the kiosk to your specific needs.

We have made improvements to the Terminal Designer’s user interface. We have added clearer button labelling and brought the flow list (sort screen) to the first step. Our goal was to make it easier for you to jump straight into making changes to the most relevant section.

Why?

Users with no graphic design tool experience would get a bit confused when first interacting with the terminal designer. We heard your feedback and have delivered on it.

Group Sign-in is Now Available

The feature

We’ve added a new feature called group sign-ins, where hosts who are expecting a group of visitors will only get one email/SMS notification after all expected visitors have signed-in.

Why?

Don’t you hate it when there is a group signing in and you get multiple notification messages? Well, we’ve fixed that.

Introducing Teamgo FaceID

The feature

Security and privacy are our utmost priorities and we take these seriously. We have delayed the rollout of face recognition multiple times due to the market’s scepticism of this technology, including serious and legitimate concerns regarding personal privacy.

Teamgo has deployed FaceID on a per customer basis to evade this concern. If enabled by you, visitors and staff can sign-in using only their face. This is isolated to your organisation. Please contact us if you would like this feature enabled.

Why?

  1. Biometric authentication adds another layer of security to your site. It enables you to be 100% of who’s on-site and have proof of it.
  2. Teamgo is committed to the shift between streamlined technology to seamless invisible technology. We want to provide a more convenient service to our customers.

Offline Sign-in

The feature

Teamgo now has built-in support that will kick in offline mode if you experience wifi connectivity issues. Visitors and staff will still be able to check-in as usual when the Internet is down. When it comes back online, the data will be synced with the Teamgo server and deleted from the Terminal. The only downside to this feature is that hosts will not be notified during this period.

Why?

Sometimes, computer networks fail. It’s just the way it is. We wanted to provide a way to keep your workflow going even when you have connectivity issues. We understand and appreciate that a disruption to your visitor management system can impair your organisation’s efficiency and compliance.

Conclusion

We have added four new/improved features to Teamgo Visitor Management System to provide you with a better experience:

  1. Improved terminal designer: easier-to-use interface to edit your flows
  2. Group Sign-in: the host will only get one notification if a group has signed in
  3. Teamgo FaceID: face recognition technology for sign-in and out
  4. Offline Sign-in: keep your workflow going even if your internet is down

If you have any suggestions for how we can continue to improve our Visitor Management System, please contact us at support@teamgo.co. Your feedback is valuable to us.

if for some reason you’ve decided to read an entire article about an app you don’t have, why not start a free trial?!

Teamgo Facebook Cover

From Go Reception to Teamgo

We are very pleased to make it official, Go Reception is now Teamgo.

Teamgo was originally called Go Reception for iPad. For the past three years we’ve grown from a visitor management system to a complete suite of office solutions including room and asset bookings, event registration, supplier and contractor management, and a simplified task management tool.

Although we’ve had a name change, Teamgo’s goal remains the same: to provide customers with technology that’s transparent, easy to use, and enriches organisations by providing safer and more productive workplaces.

Join our international community of companies who are digitally transforming their workplaces with Teamgo.