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Turn visitor feedback into real workplace change

VISITOR EXPERIENCE ADD-ON
Simple yet powerful and unlike other customer experience tools, it’s user-friendly, scalable, and fits all workplace types. Listen to your visitors, take action & turn every interaction into a chance to build a better workplace.

The simplest visitor sentiment system you will ever use.

Teamgo Sentiment Surveys offer the perfect balance of simplicity and insight. Designed for visitor management, this powerful new feature makes it easy to capture feedback at check-in or post-visit. Listen to your visitors, act on their responses, and turn every visit into an opportunity to improve and build stronger connections.

Visitor Sentiment Made Simple

With Teamgo Sentiment Surveys, you can quickly ask visitors how likely they are to recommend your organisation. It’s a fast and familiar 0–10 rating scale used by leading organisations worldwide—known as Net Promoter Score (NPS).

  • 0–6: Not likely – they may need a better experience

  • 7–8: Neutral – things went okay

  • 9–10: Very likely – they’re happy and would recommend you

Teamgo automatically turns these responses into insights you can act on, helping you improve service, support your staff, and build stronger visitor relationships.

🟢 Know what’s working.
🟡 Spot areas to improve.
🔴 Take action in real-time.

Start capturing meaningful feedback—right from the check-in kiosk or by follow-up email.

Emotion-Based Feedback Made Easy

Teamgo’s Satisfaction Surveys offer a fast and friendly way to capture how your visitors feel—using simple emoji-based ratings. With just a tap, visitors can rate their experience from unhappy to delighted.

  • Clear and intuitive emoji scale – no training required
  • Perfect for high-traffic or public-facing environments
  • Collect sentiment data instantly at check-in or post-visit
  • Review trends over time to improve service quality

Whether it’s a frown or a smile, every response helps you understand what visitors really think—and what to improve.

No numbers. No forms. Just honest, emotional feedback.

Quick Ratings Your Visitors Recognise

Star ratings provide a quick, visual way for visitors to rate their experience, typically on a 1 to 5 scale.

  • Ideal for simple satisfaction surveys at check-out or post-visit
  • Works well in hospitality, retail, education, and events
  • Familiar to users, reduces friction when collecting feedback
  • Easy to track average scores and compare locations, services, or teams

Quick Ratings Your Visitors Recognise

With Teamgo’s Star Ratings, collecting visitor feedback is fast, familiar, and effective. Visitors simply select 1 to 5 stars to rate their experience—no explanation needed.

  • ⭐ Simple tap-based rating on iPad, mobile, or web
  • ⭐ Instantly capture how visitors feel at check-out
  • ⭐ View average scores by time, location, or team
  • ⭐ Track performance trends across your organisation

Whether you’re managing a workplace, clinic, or event, star ratings help you measure satisfaction in seconds and make smarter decisions.

Fast feedback. Trusted format. Actionable results.

Visitor sentiment dashboard

Understand how visitors feel the moment they sign in.
The Teamgo Sentiment Dashboard add-on gives you real-time insights into visitor satisfaction using industry-standard feedback tools like Net Promoter Score (NPS), emoji ratings, and star reviews.

This intuitive dashboard displays key metrics such as:

  • ✅ Total responses and response rate

  • 📈 Live satisfaction score

  • 🔴🟠🟢 Breakdown of detractors, passives, and promoters

  • 📊 Visual charts to track sentiment trends over time

Whether you’re managing a workplace, clinic, school, or event, the Sentiment Dashboard helps you:

  • Monitor visitor experience across all locationsIdentify service issues early
  • Celebrate high-performing teams
  • Make data-driven improvements

With full integration into Teamgo’s visitor management suite, this add-on makes collecting and acting on feedback seamless—from kiosk check-ins to post-visit emails.

Teamgo will help you build a bettie workplace!

Try Teamgo FREE for 30 days – no payment or credit card needed.
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Measure metrics like NPS, CSTAT and CES

Capture metrics and assess reports to identify key improvement opportunities.

Review visitor experiences

Enhance visitor experiences with actionable insights and clearer objectives.

Drive growth, win hearts and minds

Convert feedback into growth opportunities and turn people into happy return visitors.

Built for workplace teams and processes

Empower your teams to identify better ways to engage with visitors measure results.

Real Interactions

Listen, Act and Improve your workplaces with Teamgo's Visitor Experience Add-on.

Tech Automations

Easy and smart automation powered by Teamgo visitor kiosk workflows.

Frequently asked questions

The Visitor Experience feature in Teamgo’s visitor management system enhances how guests check in, navigate your workplace, and interact with staff, offering a smooth, professional, and secure experience.
Teamgo enables fast and contactless check-in using QR codes, pre-registration links, or on-site kiosks, reducing wait times and manual entry errors.
Teamgo includes built-in survey tools that let visitors rate their experience using smiley faces, star ratings, Likert scales, or NPS-style questions at check-out or via follow-up emails.
Measuring visitor sentiment helps organisations identify service gaps, improve front desk operations, and create a more welcoming and professional first impression.
Yes. You can fully customise questions, rating types, and when surveys are delivered—during check-out, after visits, on kiosks visitor flow.
By tracking visitor satisfaction, businesses can enhance customer service, increase safety compliance, and use insights to optimise the physical visitor journey.
Visitor feedback and sentiment ratings are displayed in Teamgo’s analytics dashboard, allowing admins to monitor trends, compare locations, and export data for reporting.
Yes. With Teamgo, visitors can pre-register online, complete required forms, upload ID, and receive QR codes to scan upon arrival for faster check-ins.
Absolutely. Teamgo supports iPad kiosks with fully customisable branding, check-in workflows, and visitor badges for a seamless and engaging welcome.
Yes. When a visitor checks in, Teamgo automatically notifies the host via SMS, email, or in-app alerts, ensuring prompt reception and better coordination.
Teamgo remembers returning visitors, making future check-ins faster and helping organisations maintain accurate digital visitor logs.
Yes. You can create tailored workflows for contractors, guests, or delivery personnel—each with custom forms, alerts, and badge printing options.
Teamgo follows Australian data privacy laws, uses secure cloud hosting, and offers features like ID capture, NDA signing, and access control integration.
Yes. The system helps with compliance by capturing necessary visitor data, ensuring sign-ins acknowledge safety policies, and generating audit-ready reports.
Yes. Teamgo can be used across multiple sites, allowing central management of visitor experiences, data, and branding from one unified dashboard.
Australian Company

Proudly Australian technology company specialising in Visitor Management software and applications.

Amazon Web Services

You expect the best and we rely on the best with cloud hosting and security provided by Amazon AWS Australia.

Fanatical Support

24/7 support available and experienced account managers on standby - we provide hands on customer assistance.

Teamgo can help your workplace be safer and more secure.

Try Teamgo FREE for 30 days – no payment or credit card needed.

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