Yes, you heard it right. Teamgo’s dashboard has just had a makeover and it looks better than ever!
Just like any good home, apps also need refurbishing sometimes…
Our development has been hard at work and after months in the making, we’re finally ready to release the new dashboard.
Teamgo’s new dashboard was designed with a single purpose: to make your life easier.
We’ve been listening to your feedback very attentive and here’s what you can expect:
Improved user experience
Intuitive, clutter-free and user-friendly design
While all of the Teamgo features you know are still there, you might need a little help to find them at first. So without further ado, here’s what’s changed:
1. The home screen of your dashboard now shows your locations and kiosks
Your old home page showed your visitors and sign-in activity.
After long observation, we realised that one of your most-used features was the Kiosk Designer, which was hidden away.
To make things easier for you, we’ve put you locations and Kiosks right on the home page, so you can customise away without anything getting in your way.
You also have a quick tab menu next to each location’s name where you can navigate location-specific functions such as Manage Visitors, Hosts, Kiosks, Reports and Settings.
2. We’ve merged your Contacts (now called Visitors) and Teams into the USERS tab
Before, you had separate tabs for your visitors and your employees.
We’ve decided to merge them into one tab – USERS – so you can manage all your people in a single place.
You can still visualise them separately by clicking the sub-sections Visitors and Teams.
In Visitors, you can see the visitor and sign-in activity.
In Teams, you can add and manage staff members.
3. Now you have a separate tab for LOCATIONS
Before, you had to go Settings to get to your Locations. Now you can see a directory of all your locations in your LOCATIONS tab and access a quick edit menu that includes Manage Visitors, Hosts, Kiosks, Reports and Settings.
4. Cleaner SETTINGS tab
You will notice that your SETTINGS tab is now much cleaner and easy to navigate.
Once you click SETTINGS you will see the options Languages, Pre-registration, Notifications, ID Card Template, Badge Template, Groups, Account Details, Data & Privacy and Integrations.
5. A new way to add visitors
Adding and inviting visitors became much easier. All you have to do is go to
Find the locations you’d like to add your visitor to
Click Manage Visitors under that location
Click + New Visitor
We’ve also updated our help articles, so if want any more details, clickhere.
We are so looking forward to receiving your feedback on the new changes, so don’t forget to get in touch with us by email at[email protected]and tell us what you think!
THIS BLOG IS OUTDATED. FOR THE UPDATED VERSION, CLICK HERE.
One of the most common enquiries and support requests that we get at Teamgo involve badge printers. Badge printers are designed to be very simple to operate but they can be tricky the first time you use one. So, if you are experiencing or have experienced trouble with your badge printer this guide is for you.
The questions we receive go from “what type of badge printer should I get?” to “how can I change the label size of my printer?” So this is going to be a comprehensive guide to cover the widest range of recurring questions. If we’ve missed anything you want to know more about, tweet us!
If you are experiencing or have experienced trouble with your badge printer this guide is for you.
Printing works through a direct connection between the iPad and the Label Printer over your office’s WiFi network or Bluetooth pairing (in supported models). You can use the same printer to print different designs of badges including visitor and staff badges.
Breaking it down:
Visitor signs in on the iPad terminal
The iPad terminal sends the sign-in data to the Teamgo cloud
Teamgo then sends data back to the iPad confirming the visitor sign-in and requesting a badge to be printed
The iPad sends a print request to the connected printer
To successfully print badges using Teamgo, you will need to make sure that you have the correct model of printer and labels. So keep reading!
2. Printer and label specifications
To successfully print badges you need to make sure you are running a supported printer model. Teamgo only supports Brother Label Printers of the following models:
Brother Label Printer QL-820NWB Wireless and Bluetooth
Brother QL-820NWB Wireless and Bluetooth Printer(Brother Online Store)
Brother Label Printer QL-810W Wireless
Retired Models (still supported)
Brother QL-720NW Wireless Printer
Brother Printer QL720NW Wiereless
All of our supported models include LAN, WiFi or Bluetooth connectivity, which means no wiring needed between the printer and the iPad.
Also, Brother Printers work with a Direct Thermal mechanism which doesn’t require any ink or replacement components either.
We recommend the Brother QL-820NWB Wireless and Bluetooth Printer model, which is Brother’s latest model.
When it comes to the labels, make sure you have the correct label size:
White Label Roll 62mm x 100mm – 300 labels per roll.
We recommend the use of Brother DK-11202 or Brother DK-1202 Labels, which are guaranteed to match the recommended printers and size requirements. However, you can still purchase labels manufactured by other brands, as long as they match the size requirements and are compatible with the Brother Printers.
You can also change the label size if you wish, though that is not recommended. Refer to the “Changing Label Sizes” section of this article to see how.
Please, note that Teamgo does not support the Brother DK-2201 and DK-2251 badges that come with the Brother QL-820NWB printer. Please dispose of those badges and purchase any of the supported badges listed above.
3. How to connect the Brother Printer to your Visitor Management System
Before you start connecting a printer make sure that you followed the first step and have a compatible printer and labels.
3.1 Connecting through Wireless
This process is compatible with the following models:
Brother QL-720NW Wireless Printer
Brother QL-810W Wireless Printer
Brother QL-820NWB Wireless and Bluetooth Printer
This is a two-part process:
Part 1: Connecting your printer to your office’s Wireless network. Part2: Connecting your printer to the iPad.
Part 1. Connecting your printer to your office’s Wireless network
You will need some key information about your WiFi network including the network SSID/name and network password.
On your Windows or Mac computer, open your browser and type “install.brother”. This will take you to the software installer webpage. Download the Windows or Mac installer according to your computer’s operating system.
Once the file has been downloaded, double click it to begin the installation.
Connect your Brother printer to your computer via USB and make sure that connection is maintained during the installation.
Click AUTO SELECT and verify the model of your printer. Once that’s done, click OK to proceed.
Follow the installation steps that show up on your screen, always making sure that your printer is still connected to the computer via USB, that you have chosen the correct Wifi network and that you select the correct printer model.
If you have difficulties following the steps of the installation process follow these detailed tutorials by Brother:
Part 2. Connecting your printer to your iPad via WiFi
To proceed, make sure that your Brother Printer is connected to a WiFi network and hat you have downloaded the Teamgo app on your iPad
Now, here’s how you connect the Brother Printer to the iPad:
Open the Teamgo app on your iPad and log in with your administrator username and password.
Press PRINTER. Now the iPad will start searching for connected printers. This might take a few moments.
A list of available printers will appear on your screen. Select the one you wish to connect to.
Once you select one, the app you take you back to the previous screen. Please notice that bellow the PRINTER option you will see the printer’s IP Address.
On your screen, select PRINT TEST to ensure your printer has been connected successfully. This will send a print job from your Teamgo dashboard to the iPad and onto the printer.
Your printer is now connected. We recommend running a test sign in to ensure everything is functioning smoothly
3.2 Connecting through Bluetooth
This process is only compatible with the Brother QL-820NWB printer.
First things first, make sure your printer is set up to use Bluetooth. Here’s how:
Press the MENU button.
Use the up and down arrows to find the BLUETOOTH MENU.
Use the up and down arrows to find the BLUETOOTH ON/OFF option.
Use the arrows again to select ON.
Now that your printer’s Bluetooth is activated we can connect it to the iPad. Again, make sure that you have downloaded the Teamgo app on your iPad.
Open the Teamgo app on your iPad and log in using your administrator username and password.
Press SETTINGS at the bottom of the screen.
Select the BLUETOOTH SEARCH & PAIR option.
Wait for your iPad to find your printer via Bluetooth. This might take a few moments.
Select the printer you wish to connect to on the screen. It might take a few more moments until this is finalised.
Your printer is now paired.
Run a PRINT TEST to ensure your printer is running smoothly.
PLEASE NOTE: You can connect multiple iPads to one printer using WiFi connection. However, if you are using a Bluetooth connection, you can only connect one iPad to one printer at a time.
4. How to change your label size
Teamgo only recommends the Brother 62 x 100 mm Shipping Label (DK-11202 and DK-1202). These labels are the optimal size and give the best results. This is also the default size that your terminal will be set to.
DK-11202 is supported by default but you would enter 62mmx100mm
DK-22205 you would enter 62mmx30.48m
If you do wish to use a different label size, you can change the label size in your terminal, though the results might not be optimal.
To change the label size, follow these steps.
Login to your Teamgo App and go to PRINTERS.
Select the SETTINGS tab.
Select PAPER SIZE. Here you will see these options: – 62mmx100mm (your default size correspondent to the Brother DK-11202 labels) – 62mmx30.48mm (correspondent to the Brother DK-22205 labels) – Custom Size
Choose a size from the list or enter a custom size.
Check the formatting and SAVE.
PLEASE NOTE: it is important to enter the label size using the correct format. If you do not enter this information correctly, the printer is likely not to recognise the paper dimensions and won’t be able to print. You can find the label size on the paper spool (plastic ribbon) or on the packaging of your labels.
Refer to the diagram below for the correct format:
5. How can I reprint badges?
Let’s say that your printing job didn’t go through or that you need to print a second badge for a visitor because the first one got damaged. There are two easy ways of reprinting a badge – through your Teamgo dashboard and through your iPad terminal.
Find the name of the person whose badge you want to reprint on the signed-in people list.
Tap the blue PRINT icon next to their name.
This will send a print request to the connected Brother label printer.
Reprinting a badge from your dashboard
Log into your Teamgo dashboard using your admin username and password.
On the DASHBOARD tab, you will see the current sign-in activity.
Make sure you are navigating the correct location.
Select the visitor whose badge you wish to reprint by ticking the box in front of their name in the STATUS column.
You will notice that a PRINT BADGE button will appear.
Click PRINT BADGE.
The Teamgo dashboard will send this print request to the printer connected to the terminal you’ve selected.
6. Why is my printer not working?
This section will help you troubleshoot and find the possible reasons why your printer might not be working. We will go through the most common reasons why badges fail to print and give you quick and easy solutions.
You don’t have the right printer model
Teamgo only supports the following badge printer models. Please, ensure you are using one of them to successfully print badges.
Brother QL-720NW (Lan, Wireless)
Brother QL-810W (Lan, Wireless)
Brother QL-820NWB (Lan, Wireless, Bluetooth)
You don’t have the right label size
Teamgo supports the DK-11202 labels which are 62x100mm. Other formats may work at times but we do not officially support these formats. Please ensure you are always using the DK-11202 labels and that they have been inserted into the printer holder carefully.
Your printer might be configured wrongly
The screen below shows the settings screen of the Teamgo iPad app. Once you install the iPad app and login with your username and password you will be presented with your Terminal and Printer options.
To access the printer settings, tap SETTINGS at the bottom of the screen.
Network/ WiFi Printer – tap to select your network-connected printer. If your printer is correctly set up on the network, it should appear in the printer list after a few moments.
IP Address – this is your printer’s network IP address. The IP address will automatically be displayed once the printer is connected. You can also manually enter the printer’s IP address if it is not detected on the network or if it is not discoverable.
Bluetooth Search & Pair – for the QL-820NWB series printer, this function operates similarly to the WiFi printer option. When you select it, a list of Bluetooth enabled printers which you can connect to will be displayed.
Bluetooth Printer – this will display a list of Bluetooth enabled printers you can connect to.
Paper Size – the default paper size will be 62mmX100mm. We recommend labels of this size. However, if you use a continuous label roll you may need to change the default paper size.
Print Test – sends a test badge print job to the printer, this is perfect for testing/troubleshooting.
Reachability Test – reachability test makes sure there is a connection between the terminal and the printer and will confirm this by showing a message on your iPad screen. This is also perfect for testing and troubleshooting.
My Brother QL-820NWB Bluetooth Printer cannot print
If your Bluetooth printer stops working or loses connectivity you may need to reconnect the printer to your iPad. But first, you will need to un-pair it from the Teamgo App and the iPad itself.
Check to ensure the Bluetooth printer is not paired with the Teamgo app. Login to your Teamgo application and view PRINTER SETTINGS.
Check your iPad’s settings app. If the Bluetooth printer is still showing as connected, select it and tap the INFORMATION (i) icon.
Tap FORGET THIS DEVICE.
Now reconnect your Bluetooth printer to the iPad.
Printer Stops Working
There are a few options to try if your printer displays an error message on the iPad, won’t print, or if simply nothing happens.
Logout of the iPad app by tapping the bottom right corner of your iPad terminal until you see a settings icon appear. Tap the settings icon and then enter your iPad terminal password (that is, your iCloud account information).
You can log out of the app by closing the application and clearing it from the iPad memory (double tap home button on the iPad and swipe up on the app window).
Login to the iPad app again and navigate to the Printer settings (as pictured above).
It’s likely none of your settings has changed at this point. If the Printer is not shown on the settings page try reconnecting it. If the printer does show, try these options:
Use the Print Test function. If that is successful, your printer should be ready for use.
Use the reachability test. If a connection is encountered, try running a print test.
This same process applies to both WiFi and BlueTooth connected printers.
Ensure you are running the latest version of Teamgo (the App Store will always have the latest version available). If not, download a new version.
Ensure your iPad is a supported model and is updated to the latest version of iOS.
It’s highly unlikely you will ever need to delete the Teamgo app and reinstall to get you printer to work. Please, refrain from doing that unless our support team instructs you to do so.
If you turn off your printer or experience a power failure, you might need to connect it to the iPad again. Printers are assigned a unique IP address on the WiFi network. If they are turned off, the IP address could be reset and therefore you will need to reconnect it.
Sometimes, IT Admins set a fixed (static) IP to a printer so the IP never changes, not even when the printer is turned off. If you have a fixed IP number, make sure it matches the number displayed on the printer setting of your iPad terminal.
If you cannot see your Printer on the network, ask your IT Admin for assistance.
Quick! What’s the first thing you want your visitors to think when they walk into your office? I’m sure it’s not “what a lifeless atmosphere” nor “this place looks like it came straight out of the 80’s”. Nothing against the ’80s, but you just want to give your visitors a good first impression. After all, their perception of your company is defined right at the reception.
But maybe you run a busy office and by consequence a busy reception. People coming in for meetings, interviews, casual visits, to deliver packages or perform services. On a hectic day when your lobby is crowded, your receptionist might not be able to allocate 100% of their attention to each visitor and make sure they have a 5-star experience. But even on those days, it is still possible to wow your visitors with the help of a few tricks:
So, how can you guarantee excellent visitor experience without intensive customer service? Here are 7 small changes that will make a huge difference in your reception:
1. Tidy up
Cleanliness is next to godliness, so make sure your reception is clean to welcome your visitors. This tip might seem obvious, but it isn’t just common sense. There are scientific explanations to why our brains like clean environments so much. Here are three:
So, taking a few minutes to make sure your cushions are nicely placed, that surfaces have been dusted and that all extraneous objects have been put away can go a long way.
2. Add plants
Science has proven it, indoor plants make you feel better. Trust me, I don’t lie (and neither does science). Thanks to an evolutionary trait called biophilia, humans are naturally drawn to other living systems, which includes our plant friends. And not only do they look nice, but they also improve our health.
Offering a beverage and a snack to your visitors is always a nice touch. It makes them feel at ease and shows that your company cares about them. Doesn’t it feel comforting to have a cup of tea before going into a nerve-wracking interview?
But on your busiest days, you might not have enough downtime to actively do that. This doesn’t mean you need to abandon that practice altogether. You can set-up a self-service beverage and snack bar for your visitors. Lay out some coffee, tea, water, muesli bars and a fruit bowl across a table. Add a “please, help yourself” sign and you’ll be good to go. And if you do have time, don’t forget to verbalise it to your visitors.
4. Communicate your brand
There is a theory in psychology called cognitive dissonance, which refers to a mental and physical discomfort we feel when we receive contradicting stimuli. For example, if you had a meeting with a company whose colours are blue and green, you would experience discomfort upon seeing that their reception was painted yellow and red. Another instance is encountering a paper visitor log book at the reception of a company that prides itself on being innovative and tech-driven.
To prevent cognitive dissonance in your reception it’s important to create visual cues that work together in communicating your brand, showing its identity and reducing confusion. You can do that by laying out branded stationary on the counter and tables. By painting your walls with the company’s colours. By having a big office sign with your company’s logo on it. By adding your company logo to your visitor management system kiosk screen. This can make you look more professional, trustworthy and make your visitors more comfortable.
5. Make it cosy
If your visitors have to wait, you might as well make it a pleasant wait. A cosy reception can make your guests feel happy and relaxed. There are a few things that you can do to make your reception feel homey such as:
– Changing the lighting
If you have access to natural light, let it in and only shade it to prevent glare. If not, try to find a good balance between fluorescent lights and yellow lights. This can help you emulate natural light.
Investing in good furniture is crucial to making a cosy reception. You should get something that is both comfy and visually appealing. But most importantly, make sure you test drive the furniture before you let anyone else sit on it. Did you enjoy sitting on it for a good 30 minutes? If the answer is no, you know what to do.
You can play around with the layout of your furniture to alter the mood of your reception. Instead of lining them up, you can have them in a circular disposition, making the room seem friendly and communal. Think poetry reading circle at a cafe and avoid a hospital waiting room.
I challenge you to think of a better way to manipulate an atmosphere than by playing some good music. Think about movies and video games. You can evoke just about anything with music, from suspense to romance. Not many things speak to us in the way that music does. For example, some songs have the incredible ability to take us back to our childhood in just a few seconds.
Pro tip: music can change our ability to perceive time. So, if you’re worried your visitor might have to wait a while at the reception, just play a classic hit.
7. Ditch the magazines and pick up coffee table books
Half torn, dog-eared magazines look sad. And they also look like you don’t care enough to put in some effort. Instead of newspapers and magazines, pick up some nice coffee table books. They’re visually more exciting, durable, won’t become outdated after a few weeks and look more “upscale”. In addition, people treat books with a lot more care than they treat a magazine or newspaper, so you don’t have to worry about their tearing.
Though it was only recently that coworking spaces experienced a major boom, this concept has been in the making for a while. The idea of a place where people who don’t necessarily work for the same company, could work together, first appeared in 1995. That was when Berlin’s C-base opened its Hackerspace, a community-oriented facility where like-minded people could meet to work. Hackerspaces were the predecessors of coworking spaces and it wasn’t until 1999 that the term “coworking” was coined by DeKoven.
From then on, the development of coworking as a viable and socially recognised way of conducting business was a slow burn, but it really caught fire in the 2010’s. Here are some stats that show that:
It’s evident that the coworking craze really came to stay, and that’s great because they enable businesses to do more with much less. For example:
-help businesses reduce overhead costs
-give them the flexibility to rent offices as small or as large as they need for however long they want
-enable like minded people to network and collaborate.
However, coworking spaces are shared among several unrelated individuals working on different things. Therefore, there’s always a large flow of people in and out of the office, and you don’t always know who’s who. So, keeping track of who’s in and out the door becomes a central concern to their running.This is where visitor management systems come in.
As someone who’s worked in a coworking space before, I’d like to share a bit of my personal experience on how my life (and everyone else’s) could have been made easier with the help of a visitor management system.
Working at a communal space you see a myriad faces. They might be members coming in to work or they might be visitors such as family popping in to say hi, people coming in for meetings or couriers bringing your parcels. And when it comes to visitors, one thing is for sure. No matter who they are, they will always grab the first person they can lay their eyes on to ask for information. And that’s usually the person who sits by the door. In my case, that was me. So here are a few situations I encountered on a daily basis, which could have been easily avoided with a visitor management system, such as Teamgo:
1- “Excuse me. Where is company X’s office?”
Incoming visitors would approach me at my desk and ask me where company X, Y or Z’s office was located several times a day. Sometimes I had no idea what they were talking about. It might’ve been a been a new company who’s just moved in. But most of the time I would end up getting up from my desk and walking the visitor to their host’s office. It was a constant distraction that would slow down my work.
If a visitor management system were in place the visitor would have signed in at the kiosk. Their host would have been notified and come meet them at the door, avoiding the interruption and confusion.
2- “Hi. I’m here to see Y?”
Visitors would often come up to me and say “HI! I’m here to see Y? Do you know where I can find him/her?”. Now, if there’s one thing that you must know about me, reader, is that I am very bad with names. So my answer would invariably be “I’m sorry, I can’t help you. I don’t know who that is”. The visitor then would walk away from me to call their host (who sometimes wouldn’t pick up the phone) and ask to me met at door. They would then have to wait a couple of minutes with an awkward look on their face to get “picked up”.
Had there been a visitor management system in place, this is how things would have gone:
-Visitor enters their details on the kiosk (or scans their QR code, if they’re been pre-registered)
-Visitor selects their host’s name on the screen
-Host gets notified
-Host greets the visitor at the door
This would have characterised a much more pleasant encounter for the visitor and made the host seem far more professional.
3- “Can you sign this delivery for me?”
Couriers would come and go all day long with packages for the tens of people in the office. As there usually is no mail room in coworking spaces, they had to ask around to find out where the recipient was located. Once I told a courier I didn’t know where that person could be found and he asked me to sign the proof of delivery anyway. That’s a big no no.
Most modern visitor management systems have a “delivery” flow. This option allows couriers to “check in” packages and select its recipient on the kiosk. The recipient would then be notified and come to the door to sign the proof of delivery and pick up the parcel. This could’ve spared many frustrations, disruptions and missing packages.
4- “Is there a fire in the building?”
One time, our fire alarm went off in the middle of the day. I looked around and everyone else seemed confused, no one knew what to do. We weren’t sure whether there was an actual incident in the building or whether it was just a maintenance test. It turned out to be a maintenance test, but if there was an actual fire no one would have moved.
Visitor management systems such as Teamgo are equipped with an emergency evacuation feature. This feature allows system administrators to alert all people present on site of emergency situations. With one click push notifications can be sent to everyone’s phones containing an evacuation plan. If we had a visitor management system, we could have been sure whether that was in fact a dangerous situation.
If you are thinking “I’ve been through that too”, here’s some more specific info on what a VMS can do for you:
Why coworking spaces?
-Security: coworking spaces are crowded with people who might not know each other. Make sure everyone present on site is an authorised individual.
-Compliance: coworking spaces must ensure all members and visitors are up to date with safety information and induction procedures, even with its high turnover. Teamgo can help you by making sure everyone signs digital induction forms on screen.
–Productivity: a diverse group of workers brings unnecessary distractions and confusion. Ensure your member’s ability to focus on their work.
-Internal Communication: Easily communicating with all people on site during an emergency situation is paramount.
-Visitor Experience: Confusion at the front door is surely not the ideal way to start off a meeting. Make a professional impression on your visitors.
-Efficient and easy visitor check-ins and tracking
-Customisable Offender Checks
-Customisable Visitor ID Badge with an expiry date
-Emergency Mass Alerts
-Induction and Policy Documents with Electronic Signature
The eighth and last season of Game of Thrones has started and brought with it all the magical madness of Westeros. The show has been paved with stories of treason, love, hate, epic battles and people breaking into places.
We know that Westeros is still stuck in the medieval era, but can you imagine how many lives could have been saved with the help of tech solutions? To illustrate that, we’re taking you on a trip to the Thrones and pointing out the six times Westeros could have done with a visitor management system. Buckle up!
Disclaimer: this blog post contains spoilers up to season seven. If you haven’t watched Game of Thrones and don’t want to have it ruined, stay away. We’re about to geek-out, big time.
1. The Catspaw Assassin Attempting to Murder Bran Stark
As you may or may not remember, the first episode of Game of Thrones (“Winter is Coming”) ends with 10 year old Bran Stark being thrown off a tower in Winterfell after witnessing incestuous acts performed by Queen Cersei and her twin brother Ser Jamie Lannister. That fall results in Bran entering a coma and when he awakes he has lost the ability to walk. So yeah, just your usual everyday average pilot TV episode.
In the following episode, “The Kingsroad”, a catspaw assassin is sent to kill Bran Stark in his bed while who is still in a coma. The assassin sets fire to a tower in Winterfell as a distraction away from comatose Bran. To the assassin’s bad luck, Bran’s mother, Lady Caitlyn Stark refused to leave her son’s side to attend the fire. She has staff for that sort of thing.
When he enters the room, the assassin says “You weren’t s’posed to be here”, revealing his intention. Lady Stark fights the would be assassin with her bare hands to stop the murder of her son. Ultimately, it’s Bran’s direwolf, Summer, that tears out the killer’s throat (‘Summer is Coming’ is a lesser known saying of the Starks referring to this moment). Lady Caitlyn then assumes that Tyrion Lannister, Cersei and Jamie’s younger brother, was the one behind this and takes him hostage. This sparks the initial conflict between Starks and Lannisters which leads to the War of the Five Kings.
How VMS could have helped
The catspaw killer was evidently an unwanted visitor. An invader if you will. Had Lady Caitlyn thought of implementing a visitor management system outside Bran’s chambers, the Killer would not have been able to enter the room. A VMS could have had the following effects:
Seeing a slick “Stark Family” branded VMS would have intimidated the assassin, potentially causing him to turn away and abandon his plan.
The assassin would not have the required clearance to enter the chambers.
He would have a printed visitor badge when entering the chambers, which would state exactly who he is.
Lady Caitlyn would have been notified that a visitor who wasn’t pre-registered was there to see her son.
The assassin would have to enter his details to the Kiosk, making it easy to see who he was, who he was there to see and track down the mastermind behind the crime.
If they had a VMS, deaths could have been avoided, Lady Caitlyn wouldn’t have hurt herself and the War of the Five Kings might never have happened.
2. The Three-Eyed-Raven Cave Attack
Back before winter came, we were introduced to Hodor, a simple-minded Winterfell stable boy of incredible body mass and stature. He is a barrel on legs. Hodor’s real name is Wylis, but after experiencing a seizure that mentally crippled him when he was a child, he could only speak the nonsense word “Hodor”, which later became his name (somewhat like a Pokemon).
After Bran Stark loses the ability to walk, Hodor becomes his faithful servant, carrying him around everywhere, as he is the only one large and strong enough to do so without getting tired that isn’t the Mountain. Hodor and Bran become inseparable and eventually Hodor companies Bran in his journey beyond the Wall alongside Bran’s little brother Rickon, wildling Osha and siblings Jojen and Meera Reed. Their goal was to find the Three-Eyed-Raven, a mythical creature that speaks to Bran in his sleep and who supposedly has the answers to defeating the White Walkers. When you put it like that Bran definitely sounds crazy.
Their expedition is tough, but finally they reach the cave of the Three-Eyed-Raven. However, we’re talking of Game of Thrones here and there is a plot twist the size of The Wall in this story. In the fifth episode of season 6, “The Door”, the Three-Eyed-Raven’s cave is attacked by Wights (Zombies with brain freeze). Bran (who is also a warg, meaning he can enter other creatures minds and see through their eyes) wargs into Hodor’s mind to make sure he would “hold the door” (the cave’s back entrance) so Bran and Meera could escape. Hodor dies to save the two.
How VMS could have helped
If Brand had implemented a VMS at the entrance of the cave, the wights would not have been able to enter without signing in, one by one, or using a group sign in function. Now obviously the wights would have been in the system’s watch list, therefore, they would have been flagged by the system and denied entry.
That’s without mentioning that the wights are not the brightest of minds (brain freeze) and wouldn’t have been able to understand the system anyways. That’s two times that Bran could have done with a VMS and prevented deaths.
3. Assassination at the Tower of the Hand
In episode 2 of season 4 “The Lion and The Rose” the public had the pleasure to witness the death of hateful King Joffrey Baratheon (cough…Lannister…cough). Right after his death, the Queen Mother, Cersei Lannister, accused her brother Tyrion, without a second thought, of murdering her son. Tyrion, then, is taken to trial and sentenced to death by his own Father, Lord Tywin Lannister.
Tyrion demands a trial by combat. But his champion, Oberyn Martell, has his skull disgustingly crushed by The Mountain (Ser Gregor Clagane). However, Tyrion’s brother, Ser Jamie cannot bear to see his brother die, so he releases Tyrion in the middle of the night. Their plan is to get Tyrion across the Narrow Sea to the continent of Essos with the help of Varys. However, Tyrion detours and pays a visit to his father at the Tower of Hand. He sneaks in through a secret passage and finds his ex-lover Shae in bed and his father in the privy. He murders Shae by choking her with a necklace he had gifted her previously and kills his father with a crossbow in the privy.
How VMS could have helped
So, first of all, somebody in the Red Keep had to know about this secret passage. And as all entrances, it should have been protected. The front door of Lord Tywin’s chambers was protected by two guards at all times, so why didn’t they take some measures to safeguard the other entrance too? If there were a visitor management system kiosk at the secret passage, Tyrion would have had to sign in. Consequently, his father would have gotten a notification straight away. He would’ve been able to hide Shae and, well… get off the privy before being surprised.
4. The Red Wedding
The Red Wedding is the name for the massacre commanded by Lords Walder Frey and Roose Bolton in season 3, episode 9 “The Rains of Castamere”. In what was, at the time, the most brutal episode of Game of Thrones, Robb Stark, the new King in the North was supposed to marry Lord Frey’s daughter, Roslin. Their marriage would seal an alliance between the Starks and Freys, securing an army and safe passage across the River Trident. Robb Stark, however, broke his vows and married Talisa, a nurse from Volantis.
In an attempt to stop a war, a marriage was arranged between Roslin and Lady Caitlyn Stark’s brother, Lord Edmure Tully. After the two were wed, Lord Frey gave a command for the musicians at the party to start playing The Rains of Castamere. This was, unbeknownst to the Starks, a signal to begin the massacre. The musicians revealed themselves to be disguised killers, hired to murder the Stark’s and those loyal to them. Lady Catelyn, King Robb and Queen Talisa died and their army was decimated.
How VMS could have helped
The Red Wedding was a massive event which gathered hundreds of people together. For an event of that magnitude, a better visitor management system (or just any visitor management system) would have made a massive difference. One that made sure all visitors were signed in and wore a badge stating who they were. If all were wearing badges, the musicians would not have gotten away with the murder, as their badges would say exactly who they are, murderers. The Freys would be wearing badges saying “traitor” as well as Roose Bolton and his men.
Upon seeing the “murderer” and “traitor” badges on musicians and their hosts respectively, the Starks would’ve realised that they were about to be double-crossed and could high tail it out of there.
5. The Faceless Men
We get the first glimpse of The Faceless Men on season 2 episode 10 “Valar Morghulis”. The Faceless Men are a society of assassins based across the Narrow Sea, in the free city of Braavos. This society worships the Many-Faced God, the god of death.
‘Death has many faces.’
The Faceless Men believe that death is a religious sacrament and merciful end to people’s suffering. They forego their own identity, becoming “No One” in exchange for having the ability to shapeshift and change their faces. They use other people’s faces to grant the gift of death to those who they have been paid to murder.
By using other people’s faces they can sneak into unexpected places and come and go as they please. In season 6 episode 10 “The Winds of Winter”, Arya Stark, who had then become a member of the Faceless Men, sneaks into Walder Frey’s castle , kills one of his servants, and using the servant’s face to sneak into his great hall, slits his throat. If you’d somehow forgotten, Lord Frey had previously murdered Arya’s mother and brother at the Red Wedding, while having them as guests.
How VMS could have helped
Recently Teamgo Visitor Management System has launched FaceID. An extremely powerful integration that brings face recognition to the forefront of the digital workplace. If Lord Walder Frey had VMS with FaceID activated at the gates of his castle or even the door of his great halls, Arya would not have been able to sneak into the castle in the first place. FaceID technology has made such leaps and bounds the faceless men’s tricks would not be enough to fool the system. In reality, though, we were all pretty happy that Walder Frey was taken by the Many-Faced God. So, we’ll let this one slip.
6. Sons of the Harpy Attack
After freeing the slaves from the cities of Slavers’ Bay, Daenerys Targaryen acquired a new and powerful enemy. Entitled the Sons of the Harpy, this new society is composed of former Slave Masters who are unhappy about their power and businesses being stripped away. They plan an uprising in the city of Mereen, the most powerful of the Slave Cities.
The Sons of the Harpy stage attacks across the city to weaken Daenerys’ forces. While doing so they wear Harpy masks to send a message. In episode 9 of season 5 the issue culminates when Daenerys reopens a fighting pit, in an attempt to achieve a diplomatic solutions for the issues between her new Government and the Slave Masters.
Things go astray during the grand opening of the fighting pit. Ser Jorah Mormont, who along with Tyrion Lannister has been sold into indentured servitude (a thinly veiled form of slavery) is in the pit, to prove his worth to Daenerys. As the fight is about to begin he turns to Daenerys, raises his spear and throws it towards her. Narrowlying missing her it instead slams into the chest of someone wearing a Harpy mask, weilding a knife, with the intent of killing Daenerys.
Members of the Sons of the Harpy appear littered throughout the crowd and chaos ensues. Daenerys and the members of her guard have to fight for their freedom.
How VMS could have helped
Since this is an event a VMS would provide an extra level of security and screening during the entry process. If Daenerys had thought to use a feature like pre-registration or group sign-in and create a list of guests she would’ve known exactly who was there, and could print badges upon arrival.
If she had a watchlist set up she could also see if any known members of the Sons of the Harpy attended the event and could turn them away at the entrance. Yet again a VMS would’ve saved countless lives!
Look, we’re not saying that a Visitor Management System would fix all of the problems in Westeros, but it sure would fix a lot of them. If whoever is on the Iron Throne implements a strict Visitor Policy across the Seven Kingdoms they might have a bigger population to rule over…
If you’re like Jon Snow and know nothing about Visitor Management Systems why not check out this handy guide?
If you are a current Teamgo customer you might have gotten an email a few days ago, announcing our new set of features and improvements. These features and improvements were built based on feedback and requests from you, our customers.
So, first of all, I would like to thank you for your support and contribution!
I want to deep dive on some of these new features and explain the decisions behind each one.
Improvement to Terminal Designer
The core design thinking of Teamgo is customizability. We understand each of your visitor flows and registration processes are different. Therefore, a huge investment was put on the Terminal Designer to give you the full set of tools to customise the kiosk to your specific needs.
We have made improvements to the Terminal Designer’s user interface. We have added clearer button labelling and brought the flow list (sort screen) to the first step. Our goal was to make it easier for you to jump straight into making changes to the most relevant section.
Users with no graphic design tool experience would get a bit confused when first interacting with the terminal designer. We heard your feedback and have delivered on it.
Group Sign-in is Now Available
We’ve added a new feature called group sign-ins, where hosts who are expecting a group of visitors will only get one email/SMS notification after all expected visitors have signed-in.
Don’t you hate it when there is a group signing in and you get multiple notification messages? Well, we’ve fixed that.
Introducing Teamgo FaceID
Security and privacy are our utmost priorities and we take these seriously. We have delayed the rollout of face recognition multiple times due to the market’s scepticism of this technology, including serious and legitimate concerns regarding personal privacy.
Teamgo has deployed FaceID on a per customer basis to evade this concern. If enabled by you, visitors and staff can sign-in using only their face. This is isolated to your organisation. Please contact us if you would like this feature enabled.
Biometric authentication adds another layer of security to your site. It enables you to be 100% of who’s on-site and have proof of it.
Teamgo is committed to the shift between streamlined technology to seamless invisible technology. We want to provide a more convenient service to our customers.
Teamgo now has built-in support that will kick in offline mode if you experience wifi connectivity issues. Visitors and staff will still be able to check-in as usual when the Internet is down. When it comes back online, the data will be synced with the Teamgo server and deleted from the Terminal. The only downside to this feature is that hosts will not be notified during this period.
Sometimes, computer networks fail. It’s just the way it is. We wanted to provide a way to keep your workflow going even when you have connectivity issues. We understand and appreciate that a disruption to your visitor management system can impair your organisation’s efficiency and compliance.
We have added four new/improved features to Teamgo Visitor Management System to provide you with a better experience:
Improved terminal designer: easier-to-use interface to edit your flows
Group Sign-in: the host will only get one notification if a group has signed in
Teamgo FaceID: face recognition technology for sign-in and out
Offline Sign-in: keep your workflow going even if your internet is down
If you have any suggestions for how we can continue to improve our Visitor Management System, please contact us at [email protected]. Your feedback is valuable to us.
if for some reason you’ve decided to read an entire article about an app you don’t have, why not start a free trial?!
Visitor Management Systems (VMS) were an obscure office efficiency tool for quite some time. After living in the shadows of more mainstream mechanisms such as payroll software, communication hubs and project management platforms for so long, VMS are finally getting higher traction. What’s hugely contributing to that is the fact that companies are placing more emphasis on their security and safety. And I mean that in a broad aspect. They are not only interested in safeguarding their sites and physical assets from invaders, but also their intellectual property and human capital.
With VMS’s awareness increasing and people finally familiarising themselves with what they are, more and more companies find that they could benefit from this sort of service. However, with that come several questions that pop-up in customers’ mind. Most people jump the gun and take industry misconceptions as true. With that in mind, we are going to clarify some of the most common misconceptions surrounding visitor management systems. If you know of another myth that is not listed below, feel free to tweet your suggestion at us (twitter.com/teamgodotco)!
1. Only large companies need VMS, smaller companies can stick to sign in books
In the ranking of most common myths regarding VMS, this one is an absolute winner.
Many people believe that software based visitor management is only suitable for enterprise sized companies. Those with the gigantic office conglomerates and fancy kitchen facilities.
This couldn’t be further from the truth.
In reality, companies of all sizes have something to gain from VMS and you don’t have to receive tens of visitors a day to enjoy them. In fact, most VMS providers have different plans ranging from basic to super sophisticated in order to cater for organisations of all sizes.
Here’s how small companies can benefit from VMS:
Own data you can rely on: say goodbye to illegible handwriting and human mistake when inputting data
Cut down costs: a VMS can streamline you reception, so your employees can focus on more important tasks
Enhance your branding: add your logo to your sign-in kiosk and make it an extension of your brand
The wow factor: your business relationships begin at your reception. So, why would you miss a chance to make a positive first impression? VMS can help you show your visitors that they’re dealing with a modern and professional company
Create an extra layer of security: no matter how big or small your business is, securing your organisation’s assets is always at the top of the mind.
Now you might be thinking to yourself, “but isn’t that going to cost thousands?”, which brings us to the next point.
2. VMS are expensive
Smaller companies tend to turn away at the mere mention of visitor management systems, thinking that kind of investment doesn’t fit their pockets. People believe they need to spend a fortune to implement this system, but they are mistaken.
As we mentioned before, VMS providers have different plans targeting organisations of diverse proportions. As a consequence, these plans have a variety of pricing points that can suit any budget.
VMS can range from zero to thousands of dollars a month depending on the complexity of your company’s necessities such as how many sites you need to cover, what kind of integrations you need and whether you require personalisation.
If your company only receives a couple a visitor a day you can go with a cheaper version. If you welcomes tens or hundreds of visitors a day you’d probably want to go with a more complete version.
3. How about data security?
People might feel puzzled as to where their data goes to after it’s entered into the system. Who can access it? How is it used? Is it safe from attackers?
The answer is: your data is safe. Commonly, visitor management systems use measures such as data encryption and cloud storage to make sure all data safe and sound. In addition, nobody but you can use your data for anything.
If you want to know more about this you can read this article we wrote addressing data security in more detail.
4. VMS require complex installation
Visitor management systems are designed to be a straightforward solution and make your life easier. Therefore, VMS they required minimal installation, unlike most people think. Most VMS setup processes consist of four different:
Create and account
Choose a system administrator
Download the app on your iPad or similar device
Connect the iPad to a bluetooth printer
After installation is completed you can start inputting your staff members’ details and design your terminal. Once that’s done you should be good to go!
It’s a hassle free process and can be done by just about anyone.
5. Only IT professionals can use VMS
Like stated previously, visitor management systems can be used by anyone and you don’t have to be a tech geek to understand it. However, to ensure everything runs smoothly, you might want to go through a demo session with your provider of choice and read their user guides.
After that is done, you should have no problem using your system.
6. Once I pay for it, I’m stuck with this company forever
Many people avert the decision of implementing a Visitor Management System because they feel it’s a big commitment. They think they will be “chained” to that solution once they make it.
In reality, the situation is the complete opposite.
Visitor management systems are distributed in a Software as a Service (SaaS) basis, which means that you pay as you go and cancel whenever you want to. So if it works for you, you can keep going. And if it doesn’t, you’re free to go. On top of being a cost effective distribution model, SaaS doesn’t put a burden on your shoulders.
So here’s to sum it up for you
Companies of all sizes can benefit from VMS and there are different plans to cater for them
VMS are only as cheap or as expensive as you need them to be
Your data is always encrypted, stored safely and cannot be others
VMS are easy to install and only take a few minutes
These systems can be used by people with any kind of proficiency in technology
VMS are SaaS, meaning you pay as you go
If you want to give VMS a go, start your Teamgo trial.It’s free!
Are you considering investing in a Visitor Management System, but aren’t sure if it’s worth it? Let’s talk about 5 situations that would have you wishing you had Teamgo…
1. The V.I.P.
This one’s simple. You’ve got a V.I.P. coming in for a meeting, someone you want to impress. Turns out it’s a busy day, your receptionist has many tasks on their plate and is prioritising other work over visitor satisfaction. The V.I.P. shows up and isn’t treated the manner you would have hoped. By the time they get to their meeting their mind is already half made up. The Solution
You preregister the V.I.P. through Teamgo’s dashboard and make a note for the receptionist to give them their full attention. If you know what sort of coffee or tea they like, make a note of it. Get your business’s best foot forward from the moment they step into the building.
2. The Evacuation
A fire starts in the office, it’s in the reception area, the visitor book goes up in flames! The alarm sounds and people start to make their way out of the building. Visitors and Contractors don’t know what the safety procedures are or where to meet once they have evacuated. Eventually, you meet everyone that knows where the emergency point is, but have no list to check that everyone who was in the building is there.
Using Teamgo’s evacuation feature you can send a notification through either push, SMS or email to everyone on the premises giving explicit instructions and a map of where to meet. Since Teamgo is cloud-based you have a list of everyone on site ready to go on your phone. Combined with your already in place safety procedures, Teamgo makes your workplace more than prepared for an emergency.
3. The Accident
Your business employs a large number of contractors. You require them to watch an induction video every three months for them to be covered by insurance. One of these contractors unknowingly comes into work a day over his three-month limit. He hurts himself on the job, and when you go to claim the insurance they check your records and find he hasn’t completed his three monthly induction. They don’t pay you out.
Using Teamgo you can keep track of whenever someone last completed their induction. With this feature you can automate any induction or other legal documentation to whatever time limit you need. Covering your business and it’s employees at all times.
4. The Theft
Your company deals with products of a sensitive nature, and there are strict rules regarding who is and isn’t allowed on site. One day some of your product goes missing, but looking at the staff that were on shift, and the visitors you had that day you can’t accurately track who was in that area and when. You have to check the entire days worth of security footage and start a lengthy and potentially expensive investigation.
Teamgo allows you to check exactly who is on site, where they are, and what they doing both in realtime and retroactively. Using this data you can accurately search for the most likely culprits if something has gone astray. It adds an extra layer of security to your workplace and the people who work there.
5. The Wrong Person
You have a meeting scheduled with someone you’ve never met before. You haven’t got a clue what they look like. The receptionist rings your office and informs you that your visitor has arrived. You venture to the reception area, there are five people waiting for various meetings. You can either assume who is there to see you or have to awkwardly ask all five who is there to see you, setting a bad impression from the get-go.
Using a Teamgo Kiosk in your reception area you can have visitors take a photo for a visitor badge and for your records. Then you will receive a notification in the Teamgo Pass app with the contact details and the photo of your visitor. You know exactly who to look for and can start your meeting off strong.
So there you have it… Five situations that will have you wishing you had Teamgo. If any of these situations sound familiar to you why not try a free trial today? No credit card necessary.
Visitor Management Systems are designed to help companies in increasing the security of their sites. That’s done by enabling them to check visitors in, print identification badges and track their ins and outs in the organisation. In addition, these systems let organisations obtain valuable data insights regarding their visitor flows through analytics as well as increase workforce productivity through streamlining sign in process.
However, according to IBM’s report, the bugs found in those software represent a threat to the security of the sites and involved both physical space and data safety concerns.According to Zack Whittaker, from TechCrunch, the reported vulnerabilities were only present at the physical check in point, meaning that the bugs could only happen on the iPad or similar tablet device used as a kiosk. Flaws included visitor data leakage such as phone number, name and email; allowing the avoidance of “kiosk” mode, which would allow access to the devices operating system and therefore the security network; the use of default administrative credentials, which allows full access to the software’s applications; and the issuing of Radio Frequency Identification (RFID) badges, which could allow access to restricted areas of the organisation.
At Teamgo, we pride ourselves on having data security and integrity as the foundation of our business. While we’d like to acknowledge that these software flaws can have serious consequences for companies, we’d like to address this issue by clarifying these vulnerabilities to our customers and what that implies for them.
1. Can someone download my visitor logs and obtain my data?
No. Teamgo visitor sign-in data is not stored on the the kiosk or iPad. Every check-in and check-out requires the communication between the iPad terminal and our Cloud Server, where data is really stored. That means that if the iPad were stolen, no data would fall into the thief’s hand because it would be safe in the Cloud.
However, most visitor sign-in systems have a check out screen with a list of all visitors who are presently onsite. To check-out, visitors simply find their name on that list and tap on it. In a way, it could be said that there is a data concern here, as all visitors can look at that screen and see who’s on site. Still, that list only shows the visitors’ full name and no other information. Teamgo provide a way to mitigate onsite visitor exposure by giving customers the option to hide the check-out list and a use a search field instead, therefore, no one would be able to see who else in onsite.
2. Can the escape of “kiosk” mode be exploited?
The Apple iPad supports a Guided Access feature, which when enabled, prevents users from exiting the app and escaping “kiosk” mode. Apps like Teamgo do not allow access to the underlying operating system by exiting the “kiosk” mode once the Guided Access feature is enabled.
3. Can default administrative credentials edit visitor database?
Access to Teamgo’s administration tools is controlled by access roles and permissions, which means that administration tasks can be executed by multiple people without sharing credentials. Teamgo has different levels of access that can be granted to users to increase the security of administrational features.
Our system does not issue default passwords to any of its users, including administrators. Therefore,a potential attacker would not be able to “guess” a user’s password based upon password convention. Having said that, we do advise that our users choose strong passwords to strengthen the security of their systems.
In addition to these security measures, no visitor records can ever be modified. For GDPR compliance, we provide a built in tool for administrators to delete or anonymise records based on time period or delete all the records, but the information cannot be changed.
4. Can RFID badges be issued without proper authorisation?
Teamgo customers can create integrations which include the ability to open doors using RFID technology, though that is not a default setting of Teamgo. The issuing of this sort of access is solely controlled by the administrator of the system. Ordinary visitors are not able to generate an RFID card, only an authorized employee can perform this task. Therefore, there is no concern regarding intruders printing RFID badges and gaining access to restricted company areas.
Teamgo are always open to communication about security and data integrity, including assisting companies with their visitor management protocols. We welcome any commentary on this situation, as we are always looking to improve our users’ experience and ensure they have an adequate level of security.
In today’s digital world there are many pieces of software making their way into the workplace. One of the key software currently being implemented in many corporate businesses are Visitor Management Systems. But what exactly is a Visitor Management System, and why would your business need one?
Let’s start at the beginning. You have a meeting scheduled with someone at a company. You arrive early to the reception of the building and are greeted by a long queue. The receptionist is busy trying to sign in visitors, take phone calls, and do the rest of their job all at the same time. When you finally get to the front of the queue you are asked to write your name down in a book and are given a generic visitor pass.
The receptionist then has to phone the person you are there to meet, and then you will finally be collected by someone and taken to your meeting. After the meeting finishes you leave the building, forgetting to sign out, and taking the visitor pass with you. This is just one of many scenarios that scream out for the incorporation of a Visitor Management System…
Visitor Management Systems are a software solution to the age-old reception sign-in book. There are a few components to a professional, smooth running VMS. Starting with the Kiosk.
The kiosk is the main point-of-contact. It is usually an iPad or similar tablet device, which runs the Visitor Management software. When your employees, visitors and contractors arrive this is their first point-of-contact and where they’ll sign in. They can select who they are there to see, have their photo taken, sign induction documents and get a custom badge printed.
The backend of a Visitor Management System is controlled from The Dashboard. From here you can see everyone who is presently on site, why they are there, and who they are with. You can even input guests before they arrive, streamlining the sign-in process even more.
Along with the business run side of Visitor Management Systems, there is also the employee’s interface. Using an app on their phone they can schedule appointments, get notifications for visitors or deliveries, look up coworkers details, be notified of an emergency evacuation or use their QR code to sign in and out.
Visitor Management is a way to track everyone who enters and leaves your building. Using one of these systems you can track data to enhance security, increase safety, save time, and reduce costs.
Here are a few key features any good Visitor Management System includes:
Customisable, fast and easy-to-use kiosk interface
Print visitor Badge IDs
Keep an online visitor log
Capture signatures for NDAs and any other compliance requirements
Notify employees of visitors, deliveries, and emergency situations
If you want to welcome your visitors with the leading sign-in experience trusted by McDonald’s, Domain, Rackspace, Target, Officeworks as well as Governments, Schools, and Not For Profits, to securely and efficiently greet millions of guests every year, follow this link: https://teamgo.co/