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Teamgo’s Brand New Dashboard

Yes, you heard it right. Teamgo’s dashboard has just had a makeover and it looks better than ever! 

Just like any good home, apps also need refurbishing sometimes… 

Our development has been hard at work and after months in the making, we’re finally ready to release the new dashboard. 

Teamgo’s new dashboard was designed with a single purpose: to make your life easier. 

We’ve been listening to your feedback very attentive and here’s what you can expect: 

  • Improved user experience 
  • Intuitive, clutter-free and user-friendly design
  • Easy navigation

While all of the Teamgo features you know are still there, you might need a little help to find them at first. So without further ado, here’s what’s changed:

 

1. The home screen of your dashboard now shows your locations and kiosks

 

Your old home page showed your visitors and sign-in activity.

After long observation, we realised that one of your most-used features was the Kiosk Designer, which was hidden away. 

To make things easier for you, we’ve put you locations and Kiosks right on the home page, so you can customise away without anything getting in your way.

You also have a quick tab menu next to each location’s name where you can navigate location-specific functions such as Manage Visitors, Hosts, Kiosks, Reports and Settings.
 

2. We’ve merged your Contacts (now called Visitors) and Teams into the USERS tab

 

Before, you had separate tabs for your visitors and your employees. 

We’ve decided to merge them into one tab – USERS – so you can manage all your people in a single place. 

You can still visualise them separately by clicking the sub-sections Visitors and Teams

In Visitors, you can see the visitor and sign-in activity.

In Teams, you can add and manage staff members. 

 

3. Now you have a separate tab for LOCATIONS 

 

Before, you had to go Settings to get to your Locations. Now you can see a directory of all your locations in your LOCATIONS tab and access a quick edit menu that includes Manage Visitors, Hosts, Kiosks, Reports and Settings

 

4. Cleaner SETTINGS tab 

 

You will notice that your SETTINGS tab is now much cleaner and easy to navigate. 

Once you click SETTINGS you will see the options Languages, Pre-registration, Notifications, ID Card Template, Badge Template, Groups, Account Details, Data & Privacy and Integrations.
 

5. A new way to add visitors

 

Adding and inviting visitors became much easier. All you have to do is go to 

  • LOCATIONS
  • Find the locations you’d like to add your visitor to 
  • Click Manage Visitors under that location 
  • Click + New Visitor

 

We’ve also updated our help articles, so if want any more details, click here

We are so looking forward to receiving your feedback on the new changes, so don’t forget to get in touch with us by email at [email protected] and tell us what you think!

Thank you for your support and your business!

Badge Printer Blog Article Banner

Badge Printers For Visitor Management Systems: The Definitive Guide [OUTDATED]

THIS BLOG IS OUTDATED. FOR THE UPDATED VERSION, CLICK HERE.

 

One of the most common enquiries and support requests that we get at Teamgo involve badge printers. Badge printers are designed to be very simple to operate but they can be tricky the first time you use one. So, if you are experiencing or have experienced trouble with your badge printer this guide is for you. 

The questions we receive go from “what type of badge printer should I get?” to “how can I change the label size of my printer?” So this is going to be a comprehensive guide to cover the widest range of recurring questions. If we’ve missed anything you want to know more about, tweet us!  

If you are experiencing or have experienced trouble with your badge printer this guide is for you. 

Here are the fields we’ll cover

    1. How printing works
    2. Printer and label specifications
    3. How to connect the printer to the iPad
    4. How to change the label size
    5. How can I reprint badges?
    6. Why is my printer not working?

 

1. How printing works

Printing works through a direct connection between the iPad and the Label Printer over your office’s WiFi network or Bluetooth pairing (in supported models).  You can use the same printer to print different designs of badges including visitor and staff badges. 

Breaking it down: 

  • Visitor signs in on the iPad terminal 
  • The iPad terminal sends the sign-in data to the Teamgo cloud 
  • Teamgo then sends data back to the iPad confirming the visitor sign-in and requesting a badge to be printed
  • The iPad sends a print request to the connected printer

To successfully print badges using Teamgo, you will need to make sure that you have the correct model of printer and labels. So keep reading!

 

2. Printer and label specifications

Printer: 

To successfully print badges you need to make sure you are running a supported printer model. Teamgo only supports Brother Label Printers of the following models:

Current Models

  • Brother QL-810W Wireless Printer (Brother Online Store, Teamgo Online Store)

    Brother Label Printer QL-820NWB Wireless and Bluetooth

  • Brother QL-820NWB Wireless and Bluetooth Printer(Brother Online Store)

    Brother Label Printer QL-810W Wireless

Retired Models (still supported)

  • Brother QL-720NW Wireless Printer

    Brother Printer QL720NW Wiereless

All of our supported models include LAN, WiFi or Bluetooth connectivity, which means no wiring needed between the printer and the iPad.

Also, Brother Printers work with a Direct Thermal mechanism which doesn’t require any ink or replacement components either. 

We recommend the Brother QL-820NWB Wireless and Bluetooth Printer model, which is Brother’s latest model. 

Label: 

When it comes to the labels, make sure you have the correct label size: 

  • White Label Roll 62mm x 100mm – 300 labels per roll. 

We recommend the use of Brother DK-11202 or Brother DK-1202 Labels, which are guaranteed to match the recommended printers and size requirements. However, you can still purchase labels manufactured by other brands, as long as they match the size requirements and are compatible with the Brother Printers.

You can also change the label size if you wish, though that is not recommended. Refer to the “Changing Label Sizes” section of this article to see how. 

Please, note that Teamgo does not support the Brother DK-2201 and DK-2251 badges that come with the Brother QL-820NWB printer. Please dispose of those badges and purchase any of the supported badges listed above.

 

3. How to connect the Brother Printer to your Visitor Management System

Before you start connecting a printer make sure that you followed the first step and have a compatible printer and labels. 

3.1 Connecting through Wireless 

This process is compatible with the following models: 

  • Brother QL-720NW Wireless Printer
  • Brother QL-810W Wireless Printer
  • Brother QL-820NWB Wireless and Bluetooth Printer

This is a two-part process:

Part 1: Connecting your printer to your office’s Wireless network.
Part2: Connecting your printer to the iPad.

Part 1. Connecting your printer to your office’s Wireless network

You will need some key information about your WiFi network including the network SSID/name and network password. 

On your Windows or Mac computer, open your browser and type “install.brother”. This will take you to the software installer webpage. Download the Windows or Mac installer according to your computer’s operating system. 

Once the file has been downloaded, double click it to begin the installation. 

Connect your Brother printer to your computer via USB and make sure that connection is maintained during the installation. 

Click AUTO SELECT and verify the model of your printer. Once that’s done, click OK to proceed. 

Follow the installation steps that show up on your screen, always making sure that your printer is still connected to the computer via USB, that you have chosen the correct Wifi network and that you select the correct printer model.

If you have difficulties following the steps of the installation process follow these detailed tutorials by Brother: 

Part 2. Connecting your printer to your iPad via WiFi

To proceed, make sure that your Brother Printer is connected to a WiFi network and hat you have downloaded the Teamgo app on your iPad

Now, here’s how you connect the Brother Printer to the iPad:  

  1. Open the Teamgo app on your iPad and log in with your administrator username and password.Badge Printer for Visitor Management System - Connect Printer Via WiFi
  2. Press SETTINGS.Badge Printer for Visitor Management System - Connect Printer Via WiFi
  3. Press PRINTER.
    Now the iPad will start searching for connected printers. This might take a few moments.Badge Printer for Visitor Management System - Connect Printer Via WiFi
  4. A list of available printers will appear on your screen. Select the one you wish to connect to.Badge Printer for Visitor Management System - Connect Printer Via WiFi
  5. Once you select one, the app you take you back to the previous screen. Please notice that bellow the PRINTER option you will see the printer’s IP Address.Badge Printer for Visitor Management System - Connect Printer Via WiFi
  6. On your screen, select PRINT TEST to ensure your printer has been connected successfully. This will send a print job from your Teamgo dashboard to the iPad and onto the printer.Badge Printer for Visitor Management System - Connect Printer Via WiFi
  7. Your printer is now connected. We recommend running a test sign in to ensure everything is functioning smoothly

3.2 Connecting through Bluetooth 

This process is only compatible with the Brother QL-820NWB printer. 

First things first, make sure your printer is set up to use Bluetooth. Here’s how: 

  1. Press the MENU button.
  2. Use the up and down arrows to find the BLUETOOTH MENU.
  3. Press OK.
  4. Use the up and down arrows to find the BLUETOOTH ON/OFF option.
  5. Press OK.
  6. Use the arrows again to select ON.
  7. Press OK.

Now that your printer’s Bluetooth is activated we can connect it to the iPad. Again, make sure that you have downloaded the Teamgo app on your iPad.

  1. Open the Teamgo app on your iPad and log in using your administrator username and password.Badge Printer for Visitor Management System - Connect Printer Via Bluetooth
  2.  Press SETTINGS at the bottom of the screen.Badge Printer for Visitor Management System - Connect Printer Via Bluetooth
  3. Select the BLUETOOTH SEARCH & PAIR option.Badge Printer for Visitor Management System - Connect Printer Via Bluetooth
  4. Wait for your iPad to find your printer via Bluetooth. This might take a few moments.Badge Printer for Visitor Management System - Connect Printer Via Bluetooth
  5. Select the printer you wish to connect to on the screen. It might take a few more moments until this is finalised.Badge Printer for Visitor Management System - Connect Printer Via Bluetooth
  6. Your printer is now paired.
  7. Run a PRINT TEST to ensure your printer is running smoothly.Badge Printer for Visitor Management System - Connect Printer Via Bluetooth

PLEASE NOTE: You can connect multiple iPads to one printer using WiFi connection. However, if you are using a Bluetooth connection, you can only connect one iPad to one printer at a time.

4. How to change your label size

Teamgo only recommends the Brother 62 x 100 mm Shipping Label (DK-11202 and DK-1202). These labels are the optimal size and give the best results. This is also the default size that your terminal will be set to. 

  • DK-11202 is supported by default but you would enter 62mmx100mm
  • DK-22205 you would enter 62mmx30.48m

If you do wish to use a different label size, you can change the label size in your terminal, though the results might not be optimal.

To change the label size, follow these steps.

  1. Login to your Teamgo App and go to PRINTERS.
  2. Select the SETTINGS tab.Badge Printer for Visitor Management System - Change Label Size
  3. Select PAPER SIZE.
    Here you will see these options:
    – 62mmx100mm (your default size correspondent to the Brother DK-11202 labels)
    – 62mmx30.48mm (correspondent to the Brother DK-22205 labels)
    – Custom Size
  4. Choose a size from the list or enter a custom size.Badge Printer for Visitor Management System - Change Label Size
  5. Check the formatting and SAVE.

PLEASE NOTE: it is important to enter the label size using the correct format. If you do not enter this information correctly, the printer is likely not to recognise the paper dimensions and won’t be able to print. You can find the label size on the paper spool (plastic ribbon) or on the packaging of your labels.

Refer to the diagram below for the correct format: 

Badge Printer for Visitor Management System - Label Size

 

5. How can I reprint badges? 

Let’s say that your printing job didn’t go through or that you need to print a second badge for a visitor because the first one got damaged. There are two easy ways of reprinting a badge – through your Teamgo dashboard and through your iPad terminal. 

Here’s how: 

Reprinting your badge from the iPad terminal 

To reprint a badge from the terminal you will need to have the SIGN OUT feature enabled on your iPad kiosk. You can enable this feature using the terminal designer on your dashboard.

To reprint a badge:

  1. Tap SIGN OUT on your terminal’s home screen.
  2. Find the name of the person whose badge you want to reprint on the signed-in people list.
  3. Tap the blue PRINT icon next to their name.

Badge Printer for Visitor Management Systems - Reprint Badge

This will send a print request to the connected Brother label printer. 

Reprinting a badge from your dashboard 

  1. Log into your Teamgo dashboard using your admin username and password.
  2. On the DASHBOARD tab, you will see the current sign-in activity.
  3. Make sure you are navigating the correct location. 
  4. Select the visitor whose badge you wish to reprint by ticking the box in front of their name in the STATUS column.
  5. You will notice that a PRINT BADGE button will appear.
  6. Click PRINT BADGE.

Badge Printer for Visitor Management Systems - Reprint Badge

The Teamgo dashboard will send this print request to the printer connected to the terminal you’ve selected. 

6. Why is my printer not working? 

This section will help you troubleshoot and find the possible reasons why your printer might not be working. We will go through the most common reasons why badges fail to print and give you quick and easy solutions.

You don’t have the right printer model 

Teamgo only supports the following badge printer models. Please, ensure you are using one of them to successfully print badges. 

  • Brother QL-720NW (Lan, Wireless)
  • Brother QL-810W (Lan, Wireless)
  • Brother QL-820NWB (Lan, Wireless, Bluetooth)

You don’t have the right label size

Teamgo supports the DK-11202 labels which are 62x100mm. Other formats may work at times but we do not officially support these formats. Please ensure you are always using the DK-11202 labels and that they have been inserted into the printer holder carefully.

Your printer might be configured wrongly

The screen below shows the settings screen of the Teamgo iPad app. Once you install the iPad app and login with your username and password you will be presented with your Terminal and Printer options.

To access the printer settings, tap SETTINGS at the bottom of the screen.

Badge Printer for Visitor Management Systems - Troubleshooting

  1. Network/ WiFi Printer – tap to select your network-connected printer. If your printer is correctly set up on the network, it should appear in the printer list after a few moments.
  2. IP Address – this is your printer’s network IP address. The IP address will automatically be displayed once the printer is connected. You can also manually enter the printer’s IP address if it is not detected on the network or if it is not discoverable.
  3. Bluetooth Search & Pair – for the QL-820NWB series printer, this function operates similarly to the WiFi printer option. When you select it, a list of Bluetooth enabled printers which you can connect to will be displayed.
  4. Bluetooth Printer – this will display a list of Bluetooth enabled printers you can connect to.
  5. Paper Size – the default paper size will be 62mmX100mm. We recommend labels of this size. However, if you use a continuous label roll you may need to change the default paper size.
  6. Print Test – sends a test badge print job to the printer, this is perfect for testing/troubleshooting.
  7. Reachability Test – reachability test makes sure there is a connection between the terminal and the printer and will confirm this by showing a message on your iPad screen. This is also perfect for testing and troubleshooting.

My Brother QL-820NWB Bluetooth Printer cannot print

If your Bluetooth printer stops working or loses connectivity you may need to reconnect the printer to your iPad. But first, you will need to un-pair it from the Teamgo App and the iPad itself.

  1. Check to ensure the Bluetooth printer is not paired with the Teamgo app. Login to your Teamgo application and view PRINTER SETTINGS.Badge Printer for Visitor Management Systems - Troubleshooting Bluetooth Printer
  2. Check your iPad’s settings app. If the Bluetooth printer is still showing as connected, select it and tap the INFORMATION (i) icon.Badge Printer for Visitor Management Systems - Troubleshooting Bluetooth Printer
  3. Tap FORGET THIS DEVICE.Badge Printer for Visitor Management Systems - Troubleshooting Bluetooth Printer
  4. Now reconnect your Bluetooth printer to the iPad.

Printer Stops Working

There are a few options to try if your printer displays an error message on the iPad, won’t print, or if simply nothing happens. 

  1. Logout of the iPad app by tapping the bottom right corner of your iPad terminal until you see a settings icon appear. Tap the settings icon and then enter your iPad terminal password (that is, your iCloud account information).
  2. You can log out of the app by closing the application and clearing it from the iPad memory (double tap home button on the iPad and swipe up on the app window).
  3. Login to the iPad app again and navigate to the Printer settings (as pictured above).

It’s likely none of your settings has changed at this point. If the Printer is not shown on the settings page try reconnecting it. If the printer does show, try these options: 

  1. Use the Print Test function. If that is successful, your printer should be ready for use. 
  2. Use the reachability test. If a connection is encountered, try running a print test.
  3. This same process applies to both WiFi and BlueTooth connected printers.
  4. Ensure you are running the latest version of Teamgo (the App Store will always have the latest version available). If not, download a new version. 
  5. Ensure your iPad is a supported model and is updated to the latest version of iOS. 

Please note

  • It’s highly unlikely you will ever need to delete the Teamgo app and reinstall to get you printer to work. Please, refrain from doing that unless our support team instructs you to do so.
  • If you turn off your printer or experience a power failure, you might need to connect it to the iPad again. Printers are assigned a unique IP address on the WiFi network. If they are turned off, the IP address could be reset and therefore you will need to reconnect it.
  • Sometimes, IT Admins set a fixed (static) IP to a printer so the IP never changes, not even when the printer is turned off. If you have a fixed IP number, make sure it matches the number displayed on the printer setting of your iPad terminal.
  • If you cannot see your Printer on the network, ask your IT Admin for assistance.
Banner - 7 small changes that’ll make a big difference in your reception 2

7 Small Changes That Will Make a Big Difference in Your Reception

Quick! What’s the first thing you want your visitors to think when they walk into your office? I’m sure it’s not “what a lifeless atmosphere” nor “this place looks like it came straight out of the 80’s”. Nothing against the ’80s, but you just want to give your visitors a good first impression. After all, their perception of your company is defined right at the reception.

 

But maybe you run a busy office and by consequence a busy reception. People coming in for meetings, interviews, casual visits, to deliver packages or perform services. On a hectic day when your lobby is crowded, your receptionist might not be able to allocate 100% of their attention to each visitor and make sure they have a 5-star experience. But even on those days, it is still possible to wow your visitors with the help of a few tricks:

 

So, how can you guarantee excellent visitor experience without intensive customer service? Here are 7 small changes that will make a huge difference in your reception:

 

1. Tidy up

Tidy up your reception. Our brains like clean environments.

Cleanliness is next to godliness, so make sure your reception is clean to welcome your visitors. This tip might seem obvious, but it isn’t just common sense. There are scientific explanations to why our brains like clean environments so much. Here are three:

 

– A study by Indiana University found that people who clean their houses report superior physical health than those who don’t. 

– A 2010 study published in the Personality and Social Psychology Bulletin found that people who describe their homes as “cluttered” were more likely to be depressed and fatigued than those who said homes were clean. They also presented a higher level of cortisol in their bodies, which is a hormone linked to stress. 

– A 2011 study by Princeton University found that a “cluttered” environment can lead to difficulty to focus. Our visual cortex cannot cope with “task-irrelevant” objects, hampering our ability to allocate attention to single tasks. 

 

So, taking a few minutes to make sure your cushions are nicely placed, that surfaces have been dusted and that all extraneous objects have been put away can go a long way.

 

2. Add plants

Add plants to your reception. Indoor plants make you feel better.

Science has proven it, indoor plants make you feel better. Trust me, I don’t lie (and neither does science). Thanks to an evolutionary trait called biophilia, humans are naturally drawn to other living systems, which includes our plant friends. And not only do they look nice, but they also improve our health.

 

A study by NASA found that by transforming carbon dioxide into oxygen, plants can eliminate 87% of toxins from the air in 24 hours. Think nice and fresh.  And on top of all that they can promote calm and relaxation. I assume you want your visitors to feel relaxed, right?  

 

3. Self-service beverage and snack bar

Offer beverages and snacks to your visitor to make them feel comforted.

Offering a beverage and a snack to your visitors is always a nice touch. It makes them feel at ease and shows that your company cares about them. Doesn’t it feel comforting to have a cup of tea before going into a nerve-wracking interview?

 

But on your busiest days, you might not have enough downtime to actively do that. This doesn’t mean you need to abandon that practice altogether. You can set-up a self-service beverage and snack bar for your visitors. Lay out some coffee, tea, water, muesli bars and a fruit bowl across a table. Add a “please, help yourself” sign and you’ll be good to go. And if you do have time, don’t forget to verbalise it to your visitors.

 

4. Communicate your brand

Communicate your brand through logos, colours and technology.

There is a theory in psychology called cognitive dissonance, which refers to a mental and physical discomfort we feel when we receive contradicting stimuli. For example, if you had a meeting with a company whose colours are blue and green, you would experience discomfort upon seeing that their reception was painted yellow and red. Another instance is encountering a paper visitor log book at the reception of a company that prides itself on being innovative and tech-driven.

 

To prevent cognitive dissonance in your reception it’s important to create visual cues that work together in communicating your brand, showing its identity and reducing confusion. You can do that by laying out branded stationary on the counter and tables. By painting your walls with the company’s colours. By having a big office sign with your company’s logo on it. By adding your company logo to your visitor management system kiosk screen. This can make you look more professional, trustworthy and make your visitors more comfortable.  

 

5. Make it cosy

Make your reception feel cosy. Use comfortable furniture, change the lighting and improve the layout.

If your visitors have to wait, you might as well make it a pleasant wait. A cosy reception can make your guests feel happy and relaxed. There are a few things that you can do to make your reception feel homey such as:

 

– Changing the lighting

If you have access to natural light, let it in and only shade it to prevent glare. If not, try to find a good balance between fluorescent lights and yellow lights. This can help you emulate natural light.

 

– Furniture

Investing in good furniture is crucial to making a cosy reception. You should get something that is both comfy and visually appealing. But most importantly, make sure you test drive the furniture before you let anyone else sit on it. Did you enjoy sitting on it for a good 30 minutes? If the answer is no, you know what to do.

 

-Layout

You can play around with the layout of your furniture to alter the mood of your reception. Instead of lining them up, you can have them in a circular disposition, making the room seem friendly and communal. Think poetry reading circle at a cafe and avoid a hospital waiting room.

 

6. Tunes

Play music to manipulate the atmosphere. Music has an enormous power on us.

I challenge you to think of a better way to manipulate an atmosphere than by playing some good music. Think about movies and video games. You can evoke just about anything with music, from suspense to romance. Not many things speak to us in the way that music does. For example, some songs have the incredible ability to take us back to our childhood in just a few seconds.

 

Scientifically speaking, music can have a series of effects on our brain like reducing stress, pain and symptoms of depression as well as improving cognitive and motor skills, spatial-temporal learning and neurogenesis, which is the brain’s ability to produce neurons. You can use music in your reception to create an enjoyable ambience whether to you that means playing the soundtrack of Rocky III or Mozart’s fifth symphony.

 

Pro tip: music can change our ability to perceive time. So, if you’re worried your visitor might have to wait a while at the reception, just play a classic hit.

 

7. Ditch the magazines and pick up coffee table books

Add coffee table books instead of magazines. They look nicer and last longer.

Half torn, dog-eared magazines look sad. And they also look like you don’t care enough to put in some effort. Instead of newspapers and magazines, pick up some nice coffee table books. They’re visually more exciting, durable, won’t become outdated after a few weeks and look more “upscale”. In addition, people treat books with a lot more care than they treat a magazine or newspaper, so you don’t have to worry about their tearing.

 

On top of everything, coffee table books can communicate a lot about your brand and company culture. A quirkier company might want something like “Wet Dog” by Sophie Gamand, while a more serious one might go for “Space Utopia” by Vincent Fourier.

 

Now I’d like to hear from you.

 

Which strategy from today’s post will you use first?

 

Let us know by tweeting at us!

 

Banner - What's new_ A message from our CEO 2

What’s new? Improved Terminal Designer, Group Sign-ins, Teamgo FaceID and Offline Sign-in

If you are a current Teamgo customer you might have gotten an email a few days ago, announcing our new set of features and improvements. These features and improvements were built based on feedback and requests from you, our customers.

So, first of all, I would like to thank you for your support and contribution!

I want to deep dive on some of these new features and explain the decisions behind each one.

Improvement to Terminal Designer

The feature

The core design thinking of Teamgo is customizability. We understand each of your visitor flows and registration processes are different. Therefore, a huge investment was put on the Terminal Designer to give you the full set of tools to customise the kiosk to your specific needs.

We have made improvements to the Terminal Designer’s user interface. We have added clearer button labelling and brought the flow list (sort screen) to the first step. Our goal was to make it easier for you to jump straight into making changes to the most relevant section.

Why?

Users with no graphic design tool experience would get a bit confused when first interacting with the terminal designer. We heard your feedback and have delivered on it.

Group Sign-in is Now Available

The feature

We’ve added a new feature called group sign-ins, where hosts who are expecting a group of visitors will only get one email/SMS notification after all expected visitors have signed-in.

Why?

Don’t you hate it when there is a group signing in and you get multiple notification messages? Well, we’ve fixed that.

Introducing Teamgo FaceID

The feature

Security and privacy are our utmost priorities and we take these seriously. We have delayed the rollout of face recognition multiple times due to the market’s scepticism of this technology, including serious and legitimate concerns regarding personal privacy.

Teamgo has deployed FaceID on a per customer basis to evade this concern. If enabled by you, visitors and staff can sign-in using only their face. This is isolated to your organisation. Please contact us if you would like this feature enabled.

Why?

  1. Biometric authentication adds another layer of security to your site. It enables you to be 100% of who’s on-site and have proof of it.
  2. Teamgo is committed to the shift between streamlined technology to seamless invisible technology. We want to provide a more convenient service to our customers.

Offline Sign-in

The feature

Teamgo now has built-in support that will kick in offline mode if you experience wifi connectivity issues. Visitors and staff will still be able to check-in as usual when the Internet is down. When it comes back online, the data will be synced with the Teamgo server and deleted from the Terminal. The only downside to this feature is that hosts will not be notified during this period.

Why?

Sometimes, computer networks fail. It’s just the way it is. We wanted to provide a way to keep your workflow going even when you have connectivity issues. We understand and appreciate that a disruption to your visitor management system can impair your organisation’s efficiency and compliance.

Conclusion

We have added four new/improved features to Teamgo Visitor Management System to provide you with a better experience:

  1. Improved terminal designer: easier-to-use interface to edit your flows
  2. Group Sign-in: the host will only get one notification if a group has signed in
  3. Teamgo FaceID: face recognition technology for sign-in and out
  4. Offline Sign-in: keep your workflow going even if your internet is down

If you have any suggestions for how we can continue to improve our Visitor Management System, please contact us at [email protected]. Your feedback is valuable to us.

if for some reason you’ve decided to read an entire article about an app you don’t have, why not start a free trial?!

Banner WP - 5 situations you'll wish you had teamgo

5 situations you’ll wish you had Teamgo

Are you considering investing in a Visitor Management System, but aren’t sure if it’s worth it? Let’s talk about 5 situations that would have you wishing you had Teamgo…

 

1. The V.I.P.

The Problem

This one’s simple. You’ve got a V.I.P. coming in for a meeting, someone you want to impress. Turns out it’s a busy day, your receptionist has many tasks on their plate and is prioritising other work over visitor satisfaction. The V.I.P. shows up and isn’t treated the manner you would have hoped. By the time they get to their meeting their mind is already half made up.

The Solution

You preregister the V.I.P. through Teamgo’s dashboard and make a note for the receptionist to give them their full attention. If you know what sort of coffee or tea they like, make a note of it. Get your business’s best foot forward from the moment they step into the building.

 

2. The Evacuation


The Problem

A fire starts in the office, it’s in the reception area, the visitor book goes up in flames! The alarm sounds and people start to make their way out of the building. Visitors and Contractors don’t know what the safety procedures are or where to meet once they have evacuated. Eventually, you meet everyone that knows where the emergency point is, but have no list to check that everyone who was in the building is there.

 

The Solution

Using Teamgo’s evacuation feature you can send a notification through either push, SMS or email to everyone on the premises giving explicit instructions and a map of where to meet. Since Teamgo is cloud-based you have a list of everyone on site ready to go on your phone. Combined with your already in place safety procedures, Teamgo makes your workplace more than prepared for an emergency.

 

3. The Accident

The Problem

Your business employs a large number of contractors. You require them to watch an induction video every three months for them to be covered by insurance. One of these contractors unknowingly comes into work a day over his three-month limit. He hurts himself on the job, and when you go to claim the insurance they check your records and find he hasn’t completed his three monthly induction. They don’t pay you out.

 

The Solution

Using Teamgo you can keep track of whenever someone last completed their induction. With this feature you can automate any induction or other legal documentation to whatever time limit you need. Covering your business and it’s employees at all times.

 

4. The Theft

The Problem

Your company deals with products of a sensitive nature, and there are strict rules regarding who is and isn’t allowed on site. One day some of your product goes missing, but looking at the staff that were on shift, and the visitors you had that day you can’t accurately track who was in that area and when. You have to check the entire days worth of security footage and start a lengthy and potentially expensive investigation.

 

The Solution

Teamgo allows you to check exactly who is on site, where they are, and what they doing both in realtime and retroactively. Using this data you can accurately search for the most likely culprits if something has gone astray. It adds an extra layer of security to your workplace and the people who work there.

 

5. The Wrong Person

The Problem

You have a meeting scheduled with someone you’ve never met before. You haven’t got a clue what they look like. The receptionist rings your office and informs you that your visitor has arrived. You venture to the reception area, there are five people waiting for various meetings. You can either assume who is there to see you or have to awkwardly ask all five who is there to see you, setting a bad impression from the get-go.

 

The Solution

Using a Teamgo Kiosk in your reception area you can have visitors take a photo for a visitor badge and for your records. Then you will receive a notification in the Teamgo Pass app with the contact details and the photo of your visitor. You know exactly who to look for and can start your meeting off strong.

 

So there you have it… Five situations that will have you wishing you had Teamgo. If any of these situations sound familiar to you why not try a free trial today? No credit card necessary. 

 Start your trial, it’s free!

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Flawed Visitor Management Systems: Addressing IBM’s Research

Recent research done by IBM’s X-Force Red security unit has discovered 19 vulnerabilities in four Visitor Management Systems, including eVisitorPass, EasyLobby Solo, Envoy and The Receptionist.

 

Visitor Management Systems are designed to help companies in increasing the security of their sites. That’s done by enabling them to check visitors in, print identification badges and track their ins and outs in the organisation. In addition, these systems let organisations obtain valuable data insights regarding their visitor flows through analytics as well as increase workforce productivity through streamlining sign in process.

 

However, according to IBM’s report, the bugs found in those software represent a threat to the security of the sites and involved both physical space and data safety concerns. According to Zack Whittaker, from TechCrunch, the reported vulnerabilities were only present at the physical check in point, meaning that the bugs could only happen on the iPad or similar tablet device used as a kiosk. Flaws included visitor data leakage such as phone number, name and email; allowing the avoidance of “kiosk” mode, which would allow access to the devices operating system and therefore the security network; the use of default administrative credentials, which allows full access to the software’s applications; and the issuing of Radio Frequency Identification (RFID) badges, which could allow access to restricted areas of the organisation.

 

At Teamgo, we pride ourselves on having data security and integrity as the foundation of our business. While we’d like to acknowledge that these software flaws can have serious consequences for companies, we’d like to address this issue by clarifying these vulnerabilities to our customers and what that implies for them.

 

1. Can someone download my visitor logs and obtain my data?

No. Teamgo visitor sign-in data is not stored on the the kiosk or iPad. Every check-in and check-out requires the communication between the iPad terminal and our Cloud Server, where data is really stored. That means that if the iPad were stolen, no data would fall into the thief’s hand because it would be safe in the Cloud.

However, most visitor sign-in systems have a check out screen with a list of all visitors who are presently onsite. To check-out, visitors simply find their name on that list and tap on it. In a way, it could be said that there is a data concern here, as all visitors can look at that screen and see who’s on site. Still, that list only shows the visitors’ full name and no other information. Teamgo provide a way to mitigate onsite visitor exposure by giving customers the option to hide the check-out list and a use a search field instead, therefore, no one would be able to see who else in onsite.

 

2. Can the escape of “kiosk” mode be exploited?

The Apple iPad supports a Guided Access feature, which when enabled, prevents users from exiting the app and escaping “kiosk” mode. Apps like Teamgo do not allow access to the underlying operating system by exiting the “kiosk” mode once the Guided Access feature is enabled.

 

3. Can default administrative credentials edit visitor database?

Access to Teamgo’s administration tools is controlled by access roles and permissions, which means that administration tasks can be executed by multiple people without sharing credentials. Teamgo has different levels of access that can be granted to users to increase the security of administrational features.

Our system does not issue default passwords to any of its users, including administrators. Therefore,a potential attacker would not be able to “guess” a user’s password based upon password convention. Having said that, we do advise that our users choose strong passwords to strengthen the security of their systems.

In addition to these security measures, no visitor records can ever be modified. For GDPR compliance, we provide a built in tool for administrators to delete or anonymise records based on time period or delete all the records, but the information cannot be changed.

 

4. Can RFID badges be issued without proper authorisation?

Teamgo customers can create integrations which include the ability to open doors using RFID technology, though that is not a default setting of Teamgo. The issuing of this sort of access is solely controlled by the administrator of the system. Ordinary visitors are not able to generate an RFID card, only an authorized employee can perform this task. Therefore, there is no concern regarding intruders printing RFID badges and gaining access to restricted company areas.

 

Teamgo are always open to communication about security and data integrity, including assisting companies with their visitor management protocols. We welcome any commentary on this situation, as we are always looking to improve our users’ experience and ensure they have an adequate level of security.  

 

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What is a Visitor Management System?

In today’s digital world there are many pieces of software making their way into the workplace. One of the key software currently being implemented in many corporate businesses are Visitor Management Systems. But what exactly is a Visitor Management System, and why would your business need one?

 

Let’s start at the beginning. You have a meeting scheduled with someone at a company. You arrive early to the reception of the building and are greeted by a long queue. The receptionist is busy trying to sign in visitors, take phone calls, and do the rest of their job all at the same time. When you finally get to the front of the queue you are asked to write your name down in a book and are given a generic visitor pass.

The receptionist then has to phone the person you are there to meet, and then you will finally be collected by someone and taken to your meeting. After the meeting finishes you leave the building, forgetting to sign out, and taking the visitor pass with you. This is just one of many scenarios that scream out for the incorporation of a Visitor Management System…

 

Visitor Management Systems are a software solution to the age-old reception sign-in book. There are a few components to a professional, smooth running VMS. Starting with the Kiosk.

The Kiosk

The kiosk is the main point-of-contact. It is usually an iPad or similar tablet device, which runs the Visitor Management software. When your employees, visitors and contractors arrive this is their first point-of-contact and where they’ll sign in. They can select who they are there to see, have their photo taken, sign induction documents and get a custom badge printed.

The Dashboard

The backend of a Visitor Management System is controlled from The Dashboard. From here you can see everyone who is presently on site, why they are there, and who they are with. You can even input guests before they arrive, streamlining the sign-in process even more.

The Peripherals

Along with the business run side of Visitor Management Systems, there is also the employee’s interface. Using an app on their phone they can schedule appointments, get notifications for visitors or deliveries, look up coworkers details, be notified of an emergency evacuation or use their QR code to sign in and out.

The Summary

Visitor Management is a way to track everyone who enters and leaves your building. Using one of these systems you can track data to enhance security, increase safety, save time, and reduce costs.

 

Here are a few key features any good Visitor Management System includes:

  • Customisable, fast and easy-to-use kiosk interface
  • Print visitor Badge IDs
  • Keep an online visitor log
  • Capture signatures for NDAs and any other compliance requirements
  • Accept deliveries
  • Notify employees of visitors, deliveries, and emergency situations

 

If you want to welcome your visitors with the leading sign-in experience trusted by McDonald’s, Domain, Rackspace, Target, Officeworks as well as Governments, Schools, and Not For Profits, to securely and efficiently greet millions of guests every year, follow this link: https://teamgo.co/